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BENCHMARKING and the In-Depth Reality Check
Survey
There are at least 3
primary reasons to benchmark a call center.
First, comparisons help to reduce the typical
barriers
to change. Secondly, you can further magnify performance gaps by
calculating the dollar value of poor performance.
And finally, the main purpose of benchmarking
is to help you select the one initiative that
commits a minimum of company resources to achieve
the best performance goals and objectives.
As a member of IARE,
you are invited to participate in the In-Depth
RealityCheck™ Survey being conducted in partnership
with
BenchmarkPortal.
Click the Members-Only button above, log-in to our
Members Only pages
and be part of something guaranteed to move your
contact center forward!
SPECIAL
OFFER FOR IARE MEMBERS:
The
Hotel Data Conference, hosted by STR and
HotelNewsNow.com will be held August 4-5 at the
Loews Vanderbilt Hotel in Nashville. In partnership
with IARE, STR is offering IARE members a
registration discount available until
July 30th.
Log-in
to the Members-Only page for more details.
IARE Vision
& Mission
Vision:
Our vision is to be the premier global travel
industry contact center association.
Mission: It is the mission of the IARE to be a
catalyst and a conduit for improving business
results by:
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facilitating professional development,
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creating networking and peer relationships among
members, which capitalizes on their diversity of
knowledge, skills and abilities,
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enhancing the awareness of operating techniques,
products and services..
Join us
as we pursue this mission and enhance the
performance of our contact centers!
IARE 2009
Annual Conference & Exhibition
A GREAT SUCCESS!
Visit our 24/7 Virtual
Trade Show!
Log in to the
Members-Only page
for access to Discussion Forum notes.
Click here for a link to the
Red Lion/ACS Case Study presented at the conference
in St. Louis.
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Benchmarking
