|
Looking for products or
services specifically for the Call Center environment? Please consider the
following IARE Allied Members first!
IARE Allied
Members (Updated July 2008)
ACS
ACS, a Fortune 500 Company & Six Sigma organization, is the
leading provider of fully diversified, end-to-end, business
process outsourcing (BPO) and information technology (IT)
solutions to commercial and government clients worldwide. ACS is
the travel industry's leading customer care contact center and
business process outsourcer. We offer in-depth travel industry
expertise and solutions. By understanding our clients' unique
needs and objectives, we strengthen our clients' profitability
through lower costs, streamlined operations, improved accuracy,
quality, productivity, and higher levels of customer
satisfaction.
John Duffy
Admin Assistant
215 NW 25th Street, #6
Wilton Manors, FL 33311 USA
954-394-3143; Fax: 786-272-0533
john.duffy@acs-inc.com
Chris Engle
Sales Director, Global Customer Care
215 NW 25th Street, #6
Wilton Manors, FL 33311 USA
646-226-3778; Fax: 786-272-0533
chris.engle@acs-inc.com
Lori
McCloud
Sales Executive, Travel
215 NW 25th Street, #6
Wilton Manors, FL 33311 USA
954-257-2314; Fax: 786-272-0533
lori.mccloud2@asc-inc.com
Scott Wright
Senior Sales Executive
447 Ridge Avenue
Elmhurst, IL 60126 USA
847-910-6091; Fax: 786-272-0533
scott.wright@asc-inc.com
APAC Customer
Services
Leading provider of inbound
reservations and customer care solutions that drives increased
sales and builds brand loyalty
Selena Lyons
Director, Global Business Development
6565 N. MacArthur Blvd., Suite 470
Irving, TX 75039
972-740-4360; Fax: 972-556-0258
selyons@apacmail.com
Larry Rodman
Vice President, Global Business Development
Director, Global Business Development
6565 N. MacArthur Blvd., Suite 470
Irving, TX 75039
972-342-6118; Fax: 972-556-0258
ljrodman@apacmail.com
Avaya, Inc.
Avaya delivers
Intelligent Communications solutions that help companies
transform their businesses to achieve marketplace advantage.
More than 1 million businesses worldwide, including more than 90
percent of the FORTUNE 500®, use Avaya solutions for IP
Telephony, Unified Communications, Contact Centers and
Communications-Enabled Business Processes. Avaya Global Services
provides comprehensive service and support for companies, small
to large.
Neil Giles
Technical Solution Specialist
5976 W. Las Positas Blvd., Ste 116
Pleasanton, CA 94588 USA
408-321-4989; Fax: 408-321-4989
ngiles@avaya.com
Bay
Bridge Decision Technologies
Bay Bridge is
the number one provider of strategic planning solutions to the
contact center community through its CenterBridge suite of
software applications. Bay Bridge's award-winning CenterBridge
application is the forecasting, staff and capacity planning,
budgeting, and contact center analysis solution of choice for
the world's leading contact center organizations.
Ric Kosiba
President
900 Bestgate Rd., Suite 210
Annapolis, MD 21401 USA
540-710-7298; Fax: 410-224-7642
kmm@baybridgetech.com
Daniel Mahon
VP Sales / Marketing
900 Bestgate Rd., Suite 210
Annapolis, MD 21401 USA
540-710-7298; Fax: 410-224-7642
dmm@baybridgetech.com
Lisa Mahon
Marketing/Communications
900 Bestgate Rd., Suite 210
Annapolis, MD 21401 USA
410-224-9883; Fax: 410-224-7642
lam@baybridgetech.com
Kristi
Maxwell
Marketing & Communications Manager
900 Bestgate Road, Suite 210
Annapolis, MC 21401
410-224-7642; Fax: 410-224-7642
kmm@baybridgetech.com
Consistacom, Inc.
VectorVision automated
management and documentation solutions for Avaya contact
centers.
Marilyn Clark
Director of Sales and Marketing
PO Box 293
Houghton, MI 49931
906-483-2650; Fax: 906-483-0950
mmclark@consistacom.com
Steven Fitzgerald
President
PO Box 293
Houghton, MI 49931
906-483-2650; Fax: 906-483-0950
scfitz@consistacom.com
Envision
Envision
Telephony, Inc. is a global, award-winning provider of software
and services that improve performance from the contact center to
the enterprise. The company’s flexible, integrated solutions
enable customers to consistently deliver legendary customer
experiences by improving agent, contact center and enterprise
performance. Envision’s software includes business intelligence,
speech analytics, workforce management and Click2Coach (composed
of Envision Quality Monitoring and Envision eLearning). The
company’s solutions are deployed across thousands of desktops in
both a telephony and a back-office environment. Envision offers
business consulting, implementation, training and support
services using a proven, ROI-driven methodology that delivers
rapid and reliable results.
Tom Aiello
VP, Worldwide Sales & Marketing
520 Pike St. Suite 1600
Seattle, WA 98101 USA
206-225-0800; Fax: 206-225-0801
Jill Majors
Marketing Specialist
520 Pike St. Suite 1600
Seattle, WA 98101 USA
206-225-0800; Fax: 206-225-0801
jill.majors@envisioninc.com
Alex Reaume
Pre-Sales Engineer
520 Pike St. Suite 1600
Seattle, WA 98101 USA
206-225-0800; Fax: 206-225-0801
Connie Smith
Chief Evangelist
520 Pike St. Suite 1600
Seattle, WA 98101 USA
206-225-0800; Fax: 206-225-0801
connie.smith@envisioninc.com
Nida Vaicaitis
Regional Sales Manager
520 Pike St. Suite 1600
Seattle, WA 98101 USA
206-225-0800; Fax: 206-225-0801
eStara
eStara Click to Call and
Click to Chat turn your call center into a sales center by
providing an immediate human connection with your customers when
you need it most. Both services engage buyers proactively and
move them seamlessly from the Web into live dialogue, creating a
truly personal one-to-one experience.
Steve Rinehart
Account Manager
1 Main Street
Cambridge, MA 02142
617-386-1970; Fax: 617-386-1111
srinehar@atg.com
Cyndi Smith
Event Manager
1 Main Street
Cambridge, MA 02142
617-386-1970; Fax: 617-386-1111
cyndi.smith@atg.com
FurstPerson
FurstPerson helps contact center hiring managers find, hire, and
keep better employees. Our clients are able to transform
today's hiring practices to best in class hiring practices which
enable them to reduce turnover, improve new hire job performance
quality, reduce hiring costs, and grow profits.
Michelle Cline
Vice President
2580 Charles St.
Rockford, IL 61108 USA
773-467-9477; Fax: 815-997-1376
michelle.cline@furstperson.com
Jeff Furst
President & C.E.O.
2580 Charles St.
Rockford, IL 61108 USA
815-997-1422; Fax: 815-997-1373
jeff.furst@furstperson.com
Robert Kuller
Managing Director
2580 Charles St.
Rockford, IL 61108 USA
815-997-1422; Fax: 815-997-1373
robert.kuller@furstperson.com
Joel McIntyre
Director of Business Development
2580 Charles St.
Rockford, IL 61108 USA
254-298-2725; Fax: 815-229-9405
joel.mcintyre@furstperson.com
Shirley Yiu-Piazza
V.P. of Marketing
2580 Charles St.
Rockford, IL 61108 USA
815-997-1364; Fax: 815-997-1374
shirley.yiu-piazza@furstperson.com
IEX, a NICE Company
IEX Corporation
is a leading provider of workforce management, strategic
planning and performance management software for call centers.
Over 3,100 centers in more than 50 countries, 900,000 agents in
total, rely on our workforce optimization solutions to plan and
optimize the performance of their agent workforce. IEX workforce
management, strategic planning and performance management
solutions lead the way in call center optimization.
Emile Baillargeon
Regional Sales Manager
2425 N. Central, Ste 500
Richardson, TX 75080 USA
972-301-1300; Fax: 972-301-1200
emile@iex.com
Jennifer Ballantyne
Regional Sales Manager
2425 N. Central, Ste 500
Richardson, TX 75080 USA
972-301-1300; Fax: 972-301-1200
jballant@iex.com
Jeremy
Cowan
Regional Sales Manager
2425 N. Central, Ste 500
Richardson, TX 75080 USA
972-301-1300; Fax: 972-643-4524
jeremy.cowan@iex.com
Joe
Gaudette
Regional Sales Manager
2425 N. Central, Ste 500
Richardson, TX 75080 USA
972-301-1300; Fax: 972-301-1200
joe.gaudette@iex.com
Sandra Jimenez
Vice President
2425 N. Central, Ste 500
Richardson, TX 75080 USA
972-301-1300; Fax: 972-301-1200
sandra.jimenez@iex.com
Bud
Nugent
Regional Sales Manager
2425 N. Central, Ste 500
Richardson, TX 75080 USA
972-301-1300; Fax: 972-301-1200
bud.nugent@iex.com
Erv
Prince
Regional Sales Manager
2425 N. Central, Ste 500
Richardson, TX 75080 USA
972-301-1300; Fax: 972-643-4524
prince@iex.com
Dan
Savinski
Vice President
2425 N. Central, Ste 500
Richardson, TX 75080 USA
972-301-1300; Fax: 972-301-1200
dsavinski@iex.com
Phil Weidemaier
Regional Sales Manager
2425 N. Central, Ste 500
Richardson, TX 75080 USA
972-301-1239; Fax: 972-643-4524
phil.weidemaier@iex.com
Aubrey Woodard
Regional Sales Manager
2425 N. Central, Ste 500
Richardson, TX 75080 USA
972-301-1300; Fax: 972-301-1200
woodard@iex.com
Nancy Zimmermann
Marketing Communications Manager
2425 N. Central, Ste 500
Richardson, TX 75080 USA
972-301-4847; Fax: 972-643-4524
nzimm@iex.com
IQ Services
IQ services empowers
companies to deliver the best possible experience to
their customers through flexible and responsive managed testing
services. As the industry’s first integrated load test service
provider, IQ Services extends a full spectrum of expert quality
assurance testing services to the telecommunications industry
including: test planning; application feature testing; load and
performance testing; and post-cutover availability monitoring.
IQ Services' commitment to customer service and quality testing
services is key to helping customers successfully integrate
complex business solutions, maintain required service levels and
achieve desired ROI.
Kristy Buddensiek
Marketing Coordinator
6601 Lyndale Ave., S, Suite 330
Minneapolis, MN 55423
612-243-5114; Fax: 612-243-6616
kbuddensiek@iq-services.com
Gary Roethle
Consultant
6601 Lyndale Ave., S, Suite 330
Minneapolis, MN 55423
612-243-5128; Fax: 612-243-6616
groethle@iq-services.com
Gregg Williams
Vice President, Direct Business
6601 Lyndale Ave., S, Suite 330
Minneapolis, MN 55423
612-243-5124; Fax: 612-243-6616
gwilliams@iq-services.com
Jabra
Jabra delivers added value to your
contact center by increasing the quality of customer
interactions through superior products and services. Jabra
brings you lower total costs by designing the very best products
and ensuring their flexibility to work with existing contact
center infrastructure. All of Jabra's headset solutions and
value-added tools are designed with uncompromising attention to
durability and sound quality as well as comfort and ease of use.
Mark Derby
Channel Sales Manager
6120 Ibispark Drive
Lithia, FL 33547 USA
813-767-0694; Fax: 407-788-7661
mderby@gnnetcom.com
Serena
Lyons
Marketing Specialist
77 Northeastern Blvd.
Nashua, NH 03062
603-864-6568; Fax: 303-598-0488
slyons@gn.com
Chris Szeszko
Strategic Account Manager
6120 Ibispark Drive
Lithia, FL 33547 USA
770-205-2284; Fax: 407-788-7661
cszeszko@gn.com
LLE Language
Services
Established in
1979, Language Learning Enterprises, Inc. (LLE™) was founded
with a mission to provide excellence in foreign languages. Today
LLE is a thriving Total Language Service Provider serving the
private and public sectors with language services from Afrikaans
to Zulu. Our track record speaks for itself. The breadth and
depth of our personnel, our sound management skills, our years
of experience, our investment in technology, and our focus on
the future have enabled LLE to meet the changing needs of our
clients in a consistently superior manner.
Clyde Anderson
Vice President, Marketing
199-3 Sulky Drive
Winchester, VA 22602 USA
877-405-8764; Fax: 540-869-9637
canderson@lle-inc.com
Stacy Bowdring
Marketing Support
199-3 Sulky Drive
Winchester, VA 22602 USA
877-405-8764; Fax: 540-869-9637
sbowdring@lle-inc.com
Paula Hite
Client Relations
199-3 Sulky Drive
Winchester, VA 22602 USA
877-405-8764; Fax: 540-869-9637
phite@lle-inc.com
Jaime Pappas
Administrator, Sales Support
199-3 Sulky Drive
Winchester, VA 22602 USA
877-405-8764; Fax: 540-869-9637
jpappas@lle-inc.com
Gary Sanders
VP of Sales
199-3 Sulky Drive
Winchester, VA 22602 USA
877-405-8764; Fax: 540-869-9637
gsanders@lle-inc.com
Mathew
Swain
Marketing Administrator
199-3 Sulky Drive
Winchester, VA 22602 USA
877-405-8764; Fax: 540-869-9637
mswain@lle-inc.com
Mindshare
Technologies
Mindshare Technologies
is the fastest growing customer feedback company in the world.
Our clients come from across the service spectrum -- restaurant,
lodging, retail, hair salons, spas, home service, newspapers,
etc.
Erich Dietz
Director
310 East 4500 South, Ste 450
Salt Lake City, UT 84107 USA
801-263-2333; Fax: 801-263-2334
ecdietz@mshare.net
Lonnie Mayne
EVP Sales
310 East 4500 South, Ste 450
Salt Lake City, UT 84107 USA
801-263-2333; Fax: 801-263-2334
lmayne@mshare.net
Oberlander
& Associates
Executive Search
Consultants
Evelyne Oberlander
President
648 Broadway, Suite 506
New York, NY, USA
Phone: 212-260-3028 Fax: 212-460-5024
Email:
evelyne@oberassoc.com
Parallax
Technologies
Parallax has brought
together a powerful suite of applications that enable
organizations to achieve substantial business benefits by
optimizing the deployment of your workforce and the management
of data in the contact center. As an application provider and
systems integrator, we deliver world-class solutions while
leveraging partnerships with established industry leaders to
provide all the necessary components of a complete Contact
Center Solution.
Ernie Labara
President
7640 Dixie Hwy, Suite 125
Clarkston, MI 48346
248-625-3456; Fax: 248-620-3456
elabara@parallaxtechnologies.com
Ann Mullaly
Vice President, Business Development & Marketing
7640 Dixie Hwy, Suite 125
Clarkston, MI 48346
248-625-3456; Fax: 248-620-3456
amullaly@parallaxtechnologies.com
Snowfly Incentives
Snowfly provides an online
points-based incentive system that enables a call center
environment to harness the motivational power of immediate
positive reinforcement to engage and inspire employees to higher
levels of performance, improve morales, and reduce turnover.
Snowfly's Total Incentive Solution also includes incentive
related consultation and services including incentive program
design, management, and rewards fulfillment.
Tyler Mitchell
Vice President of Marketing
709 Grand Avenue
Laramie, WY 82070
307-745-7126 x7; Fax: 307-742-5088
tmitchell@snowfly.com
Telvista
Telvista provides creative
outsourcing solutions for customer care, technical support,
sales, IT consulting, customer relationship management (CRM),
and interactive voice response (IVR) needs. We specialize in
providing high-quality solutions to a broad range of mid-size
and Fortune 1000 clients. Telvista becomes a partner in the
success of our clients by offering a broad range of contact
center consulting services specifically designed to seamlessly
integrate people, process, and technology. This support enables
our customers to do more with less by fully utilizing their
existing resources and maximizing their return on investment.
Our VistaStats™ process also provides a consistent, calibrated
view of service quality that continually improves the results of
our clients’ programs.
Annette Baker
Call Center Director
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-5601; Fax: 972-919-8145
annette_baker@telvista.com
Cheney
Coker
CRM Administrator
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-8131; Fax: 972-919-814
cheney_coker@telvista.com
Cyndi
Fischer
Quality Manager
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-7800; Fax: 972-919-8145
cyndi_fischer@telvista.com
Kathy
Grupp
Training Manager
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-7800; Fax: 972-919-8145
kathy_grupp@telvista.com
Ayn
Owens
Director, Sales Operations
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-8125; Fax: 972-919-8145
ayn_owens@telvista.com
Christie Turner
Marketing Manager
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-7800; Fax: 972-919-8145
christie_turner@telvista.com
John Woodfin
IT Manager
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-7708
john_woodfin@telvista.com
Texas Digital
Provider of real-time
digital display solutions for call centers.
Andrew Bettis
Regional Sales Manager
400 Technology Parkway
College Station, TX 77845
913-322-8596; Fax: 979-694-2402
abettis@txdigital.com
Ronda Ochoa
Tradeshow Coordinator
400 Technology Parkway
College Station, TX 77845
979-696-0485; Fax: 979-694-2402
rochoa@txdigital.com
Matt Wheat
Regional Sales Manager
400 Technology Parkway
College Station, TX 77845
210-764-1886; Fax: 979-694-2402
mwheat@txdigital.com
The Next
Level Sales Consulting
Simply put -- it’s
unwavering execution, Next Level results. The Next Level
delivers performance consulting to sales organizations, client
service organizations, and call centers. We focus relentlessly
on boosting the key metrics that matter most to your business.
Jennine Barkley
Consultant
2321 Rosecrans Ave. Suite 4250
El Segundo, CA 80245 USA
310-643-7700; Fax: 310-643-7744
Robert Coakley
Consultant
2321 Rosecrans Ave. Suite 4250
El Segundo, CA 80245 USA
310-643-7700; Fax: 310-643-7744
BobC@NextLevelSalesConsulting.com
Gene St. Pierre
Business Development
2321 Rosecrans Ave. Suite 4250
El Segundo, CA 80245 USA
310-643-7700; Fax: 310-643-7744
genes@tnlsc.com
Upstream
Works Software Ltd.
Upstream Works delivers
contact center solutions for companies that view their customer
service as a strategic competitive advantage and want to improve
both their existing infrastructure and their satisfaction
ratings. Upstream Works provides connectivity among all facets
of a business, providing immediate access to key customer data
and empowering agents to resolve customer issues efficiently
while in compliance with business rules. The result is a rise in
first-call resolution rates that reduces customer churn,
lightens the overall call volume and raises employee morale,
which makes the call center more productive and increases
customer satisfaction ratings.
Sophia Ahmed
Marketing
8000 Jane St.
Vaughan, ON L4K 5B8 CANADA
905-660-0969; Fax: 905-660-8769
sahmed@upstreamworks.com
Sabrina Baksh
Sales
8000 Jane St.
Vaughan, ON L4K 5B8 CANADA
905-660-0969; Fax: 905-660-8769
sbaksh@upstreamworks.com
Sharlene Dubraj
Account Rep
8000 Jane St.
Vaughan, ON L4K 5B8 CANADA
905-660-0969; Fax: 905-660-8769
sdubraj@upstreamworks.com
Rob
McDougall
President
8000 Jane St.
Vaughan, ON L4K 5B8 CANADA
905-660-0969; Fax: 905-660-8769
rmcdougall@upstreamworks.com
West Corporation
To many of the top
companies in nearly every industry, West is connecting with
their customers, speaking out clearly, confidently, persuasively
in a market place that spans the globe and yet is as personal as
a conversation between two people.
Headquartered in Omaha, Nebraska, West processes billions of
minutes in voice-related transactions every year and we employ
over 28,000 people, located throughout North America, Europe and
Asia. And while our own client base is expansive, our focus is
singular. We specialize in the creation of voice-related
solutions, based on the leading technologies and the strength of
our methodologies that have been proven over time.
Ted
Fortezzo
VP of Sales
11808 Miracle Hills Drive
Omaha, NE 68154 USA
Mark Frei
Senior VP of Sales
11808 Miracle Hills Drive
Omaha, NE 68154 USA
800-841-9000
mafrei@west.com
Dan
Gordon
Director of Sales
11808 Miracle Hills Drive
Omaha, NE 68154 USA
Denise Kellar
Marketing Manager
11808 Miracle Hills Drive
Omaha, NE 68154 USA
402-963-1309; Fax: 402-963-1602
dmkellar@west.com
Jody Kistaitis
Director of Sales
11808 Miracle Hills Drive
Omaha, NE 68154 USA
800-841-9000
jlkistaitis@west.com
Xzamcorp
Xzamcorp provides telephone
and web-based data collection and analysis services. The
company helps clients evaluate the quality of their customer
services (through telephone, e-mail and text chat mystery shops)
and understand their customers' expectations and perceptions
(through telephone and web based surveys). Xzamcorp
clients should expect prompt response times, personal contact
with managers and a good return on investment for their research
dollars.
Harvey Cannova
Sales Director
590 E. Western
Reserve Rd., Bldg 9, Suite E
Boardman, OH, USA
Phone: 781-545-6985;
Fax:
hcannova@xzamcorp.com
Jared Ray
President
590 E. Western
Reserve Rd., Bldg 9, Suite E
Boardman, OH, USA
Phone: 440-256-3781;
Fax: 330-266-7475
jray@xzamcorp.com
|
