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Looking for products or
services specifically for the Call Center environment? Please consider the
following IARE Allied Members first!
IARE Allied
Members (Updated October 2007)
ACS
ACS offers innovative
and effective outsourcing solutions for clients around the
world. We deliver higher quality, increased productivity, and
lower costs.
John Duffy
Admin Assistant
215 NW 25th Street, #6
Wilton Manors, FL 33311 USA
954-394-3143; Fax: 786-272-0533
john.duffy@acs-inc.com
Chris Engle
Sales Director, Global Customer Care
215 NW 25th Street, #6
Wilton Manors, FL 33311 USA
646-226-3778; Fax: 786-272-0533
chris.engle@acs-inc.com
Lori
McCloud
Sales Executive, Travel
215 NW 25th Street, #6
Wilton Manors, FL 33311 USA
954-257-2314; Fax: 786-272-0533
lori.mccloud2@asc-inc.com
Scott Wright
Senior Sales Executive
447 Ridge Avenue
Elmhurst, IL 60126 USA
847-910-6091; Fax: 786-272-0533
scott.wright@asc-inc.com
Avaya, Inc.
Avaya delivers
Intelligent Communications solutions that help companies
transform their businesses to achieve marketplace advantage.
More than 1 million businesses worldwide, including more than 90
percent of the FORTUNE 500®, use Avaya solutions for IP
Telephony, Unified Communications, Contact Centers and
Communications-Enabled Business Processes. Avaya Global Services
provides comprehensive service and support for companies, small
to large.
Neil Giles
Technical Solution Specialist
5976 W. Las Positas Blvd., Ste 116
Plesanton, CA 94588 USA
408-321-4989; Fax: 408-321-4989
ngiles@avaya.com
Bay
Bridge Decision Technologies
Bay Bridge is
the number one provider of strategic planning and analysis
applications to the contact center community through its
CenterBridge suite of software applications. Bay Bridge 's
award-winning CenterBridge product is used by customers in a
wide variety of industries including car rental, credit card,
telecom, investments, insurance, educational lending,
healthcare, lodging, and outsourcing.
Daniel Mahon
VP Sales / Marketing
900 Bestgate Rd., Suite 210
Annapolis, MD 21401 USA
540-710-7298; Fax: 410-224-7642
dmm@baybridgetech.com
Lisa Mahon
Marketing/Communications
900 Bestgate Rd., Suite 210
Annapolis, MD 21401 USA
410-224-9883; Fax: 410-224-7642
lam@baybridgetech.com
Envision
Envision
Telephony, Inc. is a global, award-winning provider of software
and services that improve performance from the contact center to
the enterprise. The company’s flexible, integrated solutions
enable customers to consistently deliver legendary customer
experiences by improving agent, contact center and enterprise
performance. Envision’s software includes business intelligence,
speech analytics, workforce management and Click2Coach (composed
of Envision Quality Monitoring and Envision eLearning). The
company’s solutions are deployed across thousands of desktops in
both a telephony and a back-office environment. Envision offers
business consulting, implementation, training and support
services using a proven, ROI-driven methodology that delivers
rapid and reliable results.
Tom Aiello
VP, Worldwide Sales & Marketing
520 Pike St. Suite 1600
Seattle, WA 98101 USA
206-225-0800; Fax: 206-225-0801
Jill Majors
Marketing Specialist
520 Pike St. Suite 1600
Seattle, WA 98101 USA
206-225-0800; Fax: 206-225-0801
jill.majors@envisioninc.com
Alex Reaume
Pre-Sales Engineer
520 Pike St. Suite 1600
Seattle, WA 98101 USA
206-225-0800; Fax: 206-225-0801
Connie Smith
Chief Evangelist
520 Pike St. Suite 1600
Seattle, WA 98101 USA
206-225-0800; Fax: 206-225-0801
connie.smith@envisioninc.com
Nida Vaicaitis
Regional Sales Manager
520 Pike St. Suite 1600
Seattle, WA 98101 USA
206-225-0800; Fax: 206-225-0801
FurstPerson
FurstPerson helps contact center hiring managers find, hire, and
keep better employees. Our clients are able to transform
today's hiring practices to best in class hiring practices which
enable them to reduce turnover, improve new hire job performance
quality, reduce hiring costs, and grow profits.
Linda Frenk
Solutions Consultant
2580 Charles St.
Rockford, IL 61108 USA
815-997-1365; Fax: 815-997-1376
linda.frenk@furstperson.com
Jeff Furst
President & C.E.O.
2580 Charles St.
Rockford, IL 61108 USA
815-997-1422; Fax: 815-997-1373
jeff.furst@furstperson.com
Robert Kuller
Managing Director
2580 Charles St.
Rockford, IL 61108 USA
815-997-1422; Fax: 815-997-1373
robert.kuller@furstperson.com
Joel McIntyre
Director of Business Development
2580 Charles St.
Rockford, IL 61108 USA
254-298-2725; Fax: 815-229-9405
joel.mcintyre@furstperson.com
John Rosenow
Solutions Consultant
2580 Charles St.
Rockford, IL 61108 USA
815-997-1363; Fax: 815-997-1377
john.rosenow@furstperson.com
Shirley Yiu-Piazza
V.P. of Marketing
2580 Charles St.
Rockford, IL 61108 USA
815-997-1364; Fax: 815-997-1374
shirley.yiu-piazza@furstperson.com
GC Services
Call centers, customer care, debt collection,
early delinquency, quality monitoring, letter & mailing
services, workforce management, back office processes, revenue
cycle management and business intelligence.
Lori Bennett
Director, Business Development
6330 Gulfton
Houston, TX 77081 USA
713-777-4441; Fax: 713-776-6568
lori.bennett@gcserv.com
Dennis Froslan
Managing Vice President
6330 Gulfton
Houston, TX 77081 USA
713-776-6625; Fax: 713-776-6568
Amanda Gallo
Admin Asst
6330 Gulfton
Houston, TX 77081 USA
713-776-6625; Fax: 713-776-6568
amanda.gallo@gcserv.com
Kathy O'Brien
Project Director
6330 Gulfton
Houston, TX 77081 USA
256-518-1810; Fax:
kathy.obrien@gcserv.com
IEX, a NICE Company
IEX Corporation
is a leading provider of workforce management, strategic
planning and performance management software for call centers.
Over 3,100 centers in more than 50 countries, 900,000 agents in
total, rely on our workforce optimization solutions to plan and
optimize the performance of their agent workforce. IEX workforce
management, strategic planning and performance management
solutions lead the way in call center optimization.
Emile Baillargeon
Regional Sales Manager
2425 N. Central, Ste 500
Richardson, TX 75080 USA
972-301-1300; Fax: 972-301-1200
emile@iex.com
Jennifer Ballantyne
Regional Sales Manager
2425 N. Central, Ste 500
Richardson, TX 75080 USA
972-301-1300; Fax: 972-301-1200
jballant@iex.com
Cesar Capella
Regional Sales Manager
2425 N. Central, Ste 500
Richardson, TX 75080 USA
972-301-1300; Fax: 972-643-4524
cesar.capella@nice.com
Joe
Gaudette
Regional Sales Manager
2425 N. Central, Ste 500
Richardson, TX 75080 USA
972-301-1300; Fax: 972-301-1200
joe.gaudette@iex.com
Steve Johnson
Regional Sales Manager
2425 N. Central, Ste 500
Richardson, TX 75080 USA
972-301-1300; Fax: 972-301-1200
steve.johnson@iex.com
Paul Leamon
Director of Product Marketing
2425 N. Central, Ste 500
Richardson, TX 75080 USA
972-301-1306; Fax: 972-643-4524
leamon@iex.com
Bud
Nugent
Regional Sales Manager
2425 N. Central, Ste 500
Richardson, TX 75080 USA
972-301-1300; Fax: 972-301-1200
bud.nugent@iex.com
Erv
Prince
Regional Sales Manager
2425 N. Central, Ste 500
Richardson, TX 75080 USA
972-301-1300; Fax: 972-643-4524
prince@iex.com
Larry Ross
Regional Sales Manager
2425 N. Central, Ste 500
Richardson, TX 75080 USA
972-301-1300; Fax: 972-301-1200
larry.ross@iex.com
Phil Weidemaier
Regional Sales Manager
2425 N. Central, Ste 500
Richardson, TX 75080 USA
972-301-1239; Fax: 972-643-4524
phil.weidemaier@iex.com
Aubrey Woodard
Regional Sales Manager
2425 N. Central, Ste 500
Richardson, TX 75080 USA
972-301-1300; Fax: 972-301-1200
woodard@iex.com
Nancy Zimmermann
Marketing Communications Manager
2425 N. Central, Ste 500
Richardson, TX 75080 USA
972-301-4847; Fax: 972-643-4524
nzimm@iex.com
Jabra
GN Netcom delivers added value to your
contact center by increasing the quality of customer
interactions through superior products and services. GN Netcom
brings you lower total costs by designing the very best products
and ensuring their flexibility to work with existing contact
center infrastructure. All of GN Netcom's headset solutions and
value-added tools are designed with uncompromising attention to
durability and sound quality as well as comfort and ease of use.
Mark Derby
Channel Sales Manager
6120 Ibispark Drive
Lithia, FL 33547 USA
813-767-0694; Fax: 407-788-7661
mderby@gnnetcom.com
Chris Szeszko
Strategic Account Manager
6120 Ibispark Drive
Lithia, FL 33547 USA
770-205-2284; Fax: 407-788-7661
cszeszko@gnnetcom.com
LLE Language
Services
Established in
1979, Language Learning Enterprises, Inc. (LLE™) was founded
with a mission to provide excellence in foreign languages. Today
LLE is a thriving Total Language Service Provider serving the
private and public sectors with language services from Afrikaans
to Zulu. Our track record speaks for itself. The breadth and
depth of our personnel, our sound management skills, our years
of experience, our investment in technology, and our focus on
the future have enabled LLE to meet the changing needs of our
clients in a consistently superior manner.
Clyde Anderson
Director, Marketing and Sales
199-3 Sulky Drive
Winchester, VA 22602 USA
877-405-8764; Fax: 540-869-9637
canderson@lle-inc.com
Stacy Bowdring
Marketing Support
199-3 Sulky Drive
Winchester, VA 22602 USA
877-405-8764; Fax: 540-869-9637
sbowdring@lle-inc.com
Paula Hite
Client Relations
199-3 Sulky Drive
Winchester, VA 22602 USA
877-405-8764; Fax: 540-869-9637
phite@lle-inc.com
Jaime Pappas
Administrator, Sales Support
199-3 Sulky Drive
Winchester, VA 22602 USA
877-405-8764; Fax: 540-869-9637
jpappas@lle-inc.com
Gary Sanders
VP of Sales
199-3 Sulky Drive
Winchester, VA 22602 USA
877-405-8764; Fax: 540-869-9637
gsanders@lle-inc.com
Mindshare
Technologies
Mindshare Technologies
is the fastest growing customer feedback company in the world.
Our clients come from across the service spectrum -- restaurant,
lodging, retail, hair salons, spas, home service, newspapers,
etc.
Erich Dietz
Director
310 East 4500 South, Ste 450
Salt Lake City, UT 84107 USA
801-263-2333; Fax: 801-263-2334
ecdietz@mshare.net
Lonnie Mayne
EVP Sales
310 East 4500 South, Ste 450
Salt Lake City, UT 84107 USA
801-263-2333; Fax: 801-263-2334
lmayne@mshare.net
NICE Systems
NICE Systems is the leading
provider of Insight from InteractionsTM, offering
comprehensive performance management and interaction analytics
solutions for the enterprise and public safety and security
markets.
Eric Vermillion
301 Route 17 North
Rutherford, NJ 07070 USA
817-562-1624
eric.vermillion@nice.com
Christine McGovern
301 Route 17 North
Rutherford, NJ 07070 USA
201-964-2759
cmcgovern@nice.com
Nuance
Communications
Nuance is the leading
provider of speech and imaging solutions for businesses and
consumers around the world. Our technologies, applications and
services make the user experience more compelling by
transforming the way people interact with information and how
they create, share and use documents. Every day, millions of
users and thousands of businesses, experience Nuance by calling
directory assistance, getting account information, dictating
patient records, telling a navigation system their destination,
or digitally reproducing documents that can be shared and
searched. Making each of those experiences productive and
compelling is what Nuance is all about.
Gina Carriere
Senior Field Marketing Manager
1380 Willow Road
Menlo Park, CA 94025 USA
650-847-7160; Fax: 650-847-7878
regina.carriere@nuance.com
Tim
Gallagher
Strategic Account Manager
1380 Willow Road
Menlo Park, CA 94025 USA
972-715-2042; Fax: 972-715-2053
tim.gallagher@nuance.com
Bob
Seward
Manager of Sales Engineering
1380 Willow Road
Menlo Park, CA 94025 USA
650-847-7160; Fax: 650-847-7878
bob.seward@nuance.com
Signature Worldwide Business & Training Solutions
Since 1986, Signature
Worldwide has helped more than 5,000 companies develop employee
training programs proven to enhance customer delight. Whether
you’re looking for sales skill training, call center training,
customer service skills training, or even internal branding, we
offer a variety of training delivery options.
Emily Adams
Regional Sales Manager
5115 Parkcenter Ave.
Dublin, OH 43017 USA
614-766-5101; Fax: 888-403-3844
emilyadams@signaturewoldwide.com
John
Ely
V.P. of Marketing
5115 Parkcenter Ave.
Dublin, OH 43017 USA
614-766-5101; Fax: 888-403-3844
johnely@signatureworldwide.com
Amanda Gambill
Marketing Comm. Spec.
5115 Parkcenter Ave.
Dublin, OH 43017 USA
614-766-5101; Fax: 888-403-3844
amandagambill@signatureworldwide.com
Dave Hamilton
Senior Vice President
5115 Parkcenter Ave.
Dublin, OH 43017 USA
614-766-5101; Fax: 888-403-3844
davehamilton@signatureworldwide.com
Ray
Taylor
Senior Vice President
5115 Parkcenter Ave.
Dublin, OH 43017 USA
800-398-0518; Fax: 888-403-3844
raytaylor@signatureworldwide.com
Jennifer
Young
Sales Support
5115 Parkcenter Ave.
Dublin, OH 43017 USA
614-766-5101; Fax: 888-403-3844
jenniferyoung@signatureworldwide.com
Telvista
Telvista provides creative
outsourcing solutions for customer care, technical support,
sales, IT consulting, customer relationship management (CRM),
and interactive voice response (IVR) needs. We specialize in
providing high-quality solutions to a broad range of mid-size
and Fortune 1000 clients. Telvista becomes a partner in the
success of our clients by offering a broad range of contact
center consulting services specifically designed to seamlessly
integrate people, process, and technology. This support enables
our customers to do more with less by fully utilizing their
existing resources and maximizing their return on investment.
Our VistaStats™ process also provides a consistent, calibrated
view of service quality that continually improves the results of
our clients’ programs.
Bryan Bell
Director, Client Care
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-8406
bryan_bell@telvista.com
Cheney Coker
CRM Supervisor
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-8131; Fax: 972-919-8145
cheney.coker@telvista.com
Chris Griffis
Client Services Manager
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-8127; Fax: 972-919-8145
chris_griffis@telvista.com
Ayn
Owens
Director, Sales Operations
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-8125; Fax: 972-919-8145
ayn_owens@telvista.com
Christie Turner
Marketing Manager
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-7800; Fax: 972-919-8145
christie_turner@telvista.com
Harold Vance
Strategic Sales Manager
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-488-2389
harold_vance@telvista.com
John Woodfin
IT Manager
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-7708
john_woodfin@telvista.com
The Next
Level Sales Consulting
Simply put -- it’s
unwavering execution, Next Level results. The Next Level
delivers performance consulting to sales organizations, client
service organizations, and call centers. We focus relentlessly
on boosting the key metrics that matter most to your business.
Jennine Barkley
Consultant
2321 Rosecrans Ave. Suite 4250
El Segundo, CA 80245 USA
310-643-7700; Fax: 310-643-7744
Robert Coakley
Consultant
2321 Rosecrans Ave. Suite 4250
El Segundo, CA 80245 USA
310-643-7700; Fax: 310-643-7744
BobC@NextLevelSalesConsulting.com
Upstream
Works Software Ltd.
Upstream Works delivers
advanced call center solutions for businesses that view their
customer service as a strategic differentiator and want to
improve first call resolution and effectiveness.
Sopia Ahmed
Marketing
8000 Jane St.
Vaughan, ON L4K 5B8 CANADA
905-660-0969; Fax: 905-660-8769
sahmed@upstreamworks.com
Sabrina Baksh
Sales
8000 Jane St.
Vaughan, ON L4K 5B8 CANADA
905-660-0969; Fax: 905-660-8769
Sharlene Dubraj
Account Rep
8000 Jane St.
Vaughan, ON L4K 5B8 CANADA
905-660-0969; Fax: 905-660-8769
sdubraj@upstreamworks.com
Rob
McDougall
President
8000 Jane St.
Vaughan, ON L4K 5B8 CANADA
905-660-0969; Fax: 905-660-8769
rmcdougall@upstreamworks.com
vCustomer Corporation
vCustomer partners with its
clients to deliver multi-channel customer support to increase
revenue, customer satisfaction and loyalty. The company's
services include inbound/outbound sales, cross-sell/up-sell,
customer service management, loyalty programs and more.
Bill
Holder
VP, Sales
570 Kirkland Way
Kirkland, WA 98033 USA
206-802-0226; Fax: 206-802-0201
bill.holder@vcustomer.com
Judy
McOstrich
VP, Marketing
570 Kirkland Way
Kirkland, WA 98033 USA
206-802-0269; Fax: 206-802-0201
judy.mcostrich@vcustomer.com
Voxify, Inc.
Voxify develops and hosts
speech self-service applications that have the conversational
skills to handle advanced customer service calls. Our products,
called Automated Agents, model the expertise and personality of
a trained CSR, enabling them to handle informational calls, such
as checking order status or requesting a catalog; revenue
generating calls, such as making reservations and selling
products; and outbound calls such as prescription refills.
Voxify is helping call centers across a broad range of
industries to reduce overall call center costs, improve
customer satisfaction, deliver new services, close more sales,
and handle unplanned call spikes all without the need of hiring
staff, increasing outsourcing, or investing in costly IT
infrastructure.
Hollis Chin
Director of Marketing
1151 Marina Village Pkwy.
Alameda, CA 94501 USA
510-545-5015; Fax: 510-545-5500
hollis.chin@voxify.com
Coraly Hannaka
Solutions Consultant
1151 Marina Village Pkwy.
Alameda, CA 94501 USA
510-545-5015; Fax: 510-545-5500
coraly.hannaka@voxify.com
Stephen Kotyck
Senior Industry Consultant
1151 Marina Village Pkwy.
Alameda, CA 94501 USA
416-559-9829; Fax:
stephen.kotyck@eds.com
Roger Nunn
VP of Sales
1151 Marina Village Pkwy.
Alameda, CA 94501 USA
510-545-5015; Fax: 510-545-5500
roger.nunn@voxify.com
Peter Schweitzer
Sales Executive
1151 Marina Village Pkwy.
Alameda, CA 94501 USA
510-545-5015; Fax: 510-545-5500
pschweitzer@voxify.com
Adeeb Shanaa
CEO
1151 Marina Village Pkwy.
Alameda, CA 94501 USA
510-545-5015; Fax: 510-545-5500
West Corporation
To many of the top
companies in nearly every industry, West is connecting with
their customers, speaking out clearly, confidently, persuasively
in a market place that spans the globe and yet is as personal as
a conversation between two people.
Headquartered in Omaha, Nebraska, West processes billions of
minutes in voice-related transactions every year and we employ
over 28,000 people, located throughout North America, Europe and
Asia. And while our own client base is expansive, our focus is
singular. We specialize in the creation of voice-related
solutions, based on the leading technologies and the strength of
our methodologies that have been proven over time.
Ted
Fortezzo
VP of Sales
11808 Miracle Hills Drive
Omaha, NE 68154 USA
Mark Frei
Senior VP of Sales
11808 Miracle Hills Drive
Omaha, NE 68154 USA
800-841-9000
mafrei@west.com
Dan
Gordon
Director of Sales
11808 Miracle Hills Drive
Omaha, NE 68154 USA
Denise Kellar
Marketing Manager
11808 Miracle Hills Drive
Omaha, NE 68154 USA
402-963-1309; Fax: 402-963-1602
dmkellar@west.com
Jody Kistaitis
Director of Sales
11808 Miracle Hills Drive
Omaha, NE 68154 USA
800-841-9000
jlkistaitis@west.com
Tony Morrison
Director of Sales
11808 Miracle Hills Drive
Omaha, NE 68154 USA
Witness Systems
Witness Systems is the worldwide leader in software and services
that help businesses capture customer intelligence and optimize
their workforce performance. The company’s unified Impact 360™
platform for workforce optimization (WFO) operates across TDM,
IP and mixed telephony environments. From the contact center to
remote, branch and back-office operations, Impact 360 captures,
analyzes and enables users to share and act on cross-functional
information across the enterprise to improve service, sales and
the customer experience. Across industries and around the
globe, the Impact 360 workforce optimization solutions help
organizations create and sustain a customer-focused culture that
stands behind its service, builds brand, and drives customer
loyalty and retention.
Robert Nyberg
Solutions Architect
300 Colonial Center Parkway
Roswell, GA 30076 USA
770-754-1900; Fax: 770-754-1873
rnyberg@witness.com
Paul Patton
Business Development
300 Colonial Center Parkway
Roswell, GA 30076 USA
770-754-1900; Fax: 770-754-1873
ppatton@witness.com
Denise Peterson
Events Manager
300 Colonial Center Parkway
Roswell, GA 30076 USA
770-754-1900; Fax: 770-754-1873
dpeterson@witness.com
Robert Redhead
Business Development
300 Colonial Center Parkway
Roswell, GA 30076 USA
770-754-1900; Fax: 770-754-1873
rredhead@witness.com
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