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Looking for products or services specifically for the Call Center environment? Please consider the following IARE Allied Members first!

IARE Allied Members (Updated August 2009)

ACS
ACS, a Fortune 500 Company & Six Sigma organization, is the leading provider of fully diversified, end-to-end, business process outsourcing (BPO) and information technology (IT) solutions to commercial and government clients worldwide. ACS is the travel industry's leading customer care contact center and business process outsourcer. We offer in-depth travel industry expertise and solutions. By understanding our clients' unique needs and objectives, we strengthen our clients' profitability through lower costs, streamlined operations, improved accuracy, quality, productivity, and higher levels of customer satisfaction.

Chris Engle
Vice President, Sales, Travel, Transportation & Logistics
1811 NE 20th Avenue
Ft. Lauderdale, FL 33305 USA
646-226-3778
chris.engle@acs-inc.com

Lori McCloud
Sales Executive, Cruise & Leisure Travel
2499 SW 13th Street
Deerfield Beach, FL 33442 USA
954-257-2314; Fax: 954-418-8209
lori.mccloud@asc-inc.com

Scott Wright
Senior Sales Executive, Business Process Solutions
447 Ridge Avenue
Elmhurst, IL 60126 USA
630-832-7669
scott.wright@asc-inc.com


ATG
Click to Call and Click to Chat turn your call center into a sales center by providing an immediate human connection with your customers when you need it most. Both services engage buyers proactively and move them seamlessly from the Web into live dialogue, creating a truly personal one-to-one experience.

Steve Rinehart
Account Manager
1 Main Street
Cambridge, MA  02142
503-419-4472
srinehar@atg.com

Ron Harlow
Account Manager
1 Main Street
Cambridge, MA  02142
949-598-0325
rharlow@estara.com

Kelley Brooks
Senior Marketing Program Manager
1 Main Street
Cambridge, MA  02142
617-386-1970; Fax: 617-386-1111
kbroooks@atg.com


Clarabridge, Inc
Clarabridge's award winning text analytics software gathers all textual information form a company's internal and external sources and restructures this untapped data to reveal important and actionable customer experience intelligence. Through this technology, Clarabridge provides the bridge between corporations and consumers that enables the real power of CEM.

Matt Cohen
Business Development Director
11400 Commerce Park Dr. Suite 500
Reston, VA  20191
202-270-8690 Fax: 571-299-1805
matt.cohen@clarabridge.com

Vanessa Stirling
Director of Marketing
11400 Commerce Park Dr. Suite 500
Reston, VA  20191
571-299-1835 Fax: 571-299-1805
vanessa.stirling@clarabridge.com

Carl Elsinger
Business Development Director
11400 Commerce Park Dr. Suite 500
Reston, VA  20191
571-299-1821 Fax: 571-299-1805
carl.elsinger@clarabridge.com


Consistacom, Inc.
Call Center optimization, documentation, compliance and workforce management automation.

Kimberly Klender
Marketing Coordinator
PO Box 293
Houghton, MI  49931
906-483-2652; Fax: 906-483-0950
ksklende@consistacom.com

Dave Olsson
Creative Director, Marketing
PO Box 293
Houghton, MI  49931
906-482-2000; Fax: 906-483-0950
daveo@marketingdepartmentinc.com

Steven Fitzgerald
President
PO Box 293
Houghton, MI  49931
906-483-0949; Fax: 906-483-0950
scfitz@consistacom.com


Customer Contact Strategies
Consulting for call centers, specifically the work at home model.

Michele Rowan
President
4051 Beltway Drive, #904
Addison, TX  75001
972-510-8591
mrowan@customercontactstrategies.com


Envision
Envision Telephony, Inc. is a global, award-winning provider of software and services that improve performance from the contact center to the enterprise. The company’s flexible, integrated solutions enable customers to consistently deliver legendary customer experiences by improving agent, contact center and enterprise performance. Envision’s software includes business intelligence, speech analytics, workforce management and Click2Coach (composed of Envision Quality Monitoring and Envision eLearning). The company’s solutions are deployed across thousands of desktops in both a telephony and a back-office environment. Envision offers business consulting, implementation, training and support services using a proven, ROI-driven methodology that delivers rapid and reliable results.

Tom Aiello
VP, Worldwide Sales & Marketing
520 Pike St. Suite 1600
Seattle, WA 98101 USA
206-225-0800; Fax: 206-225-0801
tom.aiello@envisioninc.com

Jim Shulkin
Marketing Specialist
520 Pike St. Suite 1600
Seattle, WA 98101 USA
206-225-0800; Fax: 206-225-0801
jim.shulkin@envisioninc.com

Joe Elward
520 Pike St. Suite 1600
Seattle, WA 98101 USA
206-225-0800; Fax: 206-225-0801

Katy Scheck
520 Pike St. Suite 1600
Seattle, WA 98101 USA
206-225-0800; Fax: 206-225-0801

Alex Reaume
Pre-Sales Engineer

520 Pike St. Suite 1600
Seattle, WA 98101 USA
206-225-0800; Fax: 206-225-0801


eTelecare Global Solutions
Business outsourcing services.

Mark Skoog
Director of Marketing
8901 E. Raintree Drive, Suite 100
Scottsdale, AZ  85260
480-477-1200 Fax: 480-314-3417
mark.skoog@etelecare.com

Laurel Lange
Marketing Specialist
8901 E. Raintree Drive, Suite 100
Scottsdale, AZ  85260
480-707-5369 Fax: 480-314-3417
laurel.lange@etelecare.com
 


InnoSource
Unique Contract Staffing Model specifically designed for the call center/reservations environment as well as Functional Outsourcing that is delivered on-site at client locations (so companies retain most of their employees and all of their systems, retaining visibility and control over the customer experience while achieving their consolidation and/or cost reduction objectives.)


Chad Delligatti
President
5031 Forest Drive, Suite B
New Albany, OH  54054
614-775-1400

Jim Gregory
Vice President
5031 Forest Drive, Suite B
New Albany, OH  54054
614-519-4924
jgregory@innosourceinc.com

Jason Testerman
Director
5031 Forest Drive, Suite B
New Albany, OH  54054
614-775-1400
jtesterman@innosourceinc.com

Becky Henke
Director
750 Holiday Drive, Suite 580
Pittsburgh, PA  15220
412-921-5020
bhenke@innosourceinc.com

Kevin McDowell
Account Manager
750 Holiday Drive, Suite 580
Pittsburgh, PA  15220
412-921-5020
kmcdowell@innosourceinc.com


Mindshare Technologies
Mindshare Technologies is the fastest growing customer feedback company in the world. Our clients come from across the service spectrum -- restaurant, lodging, retail, hair salons, spas, home service, newspapers, etc.

Erich Dietz
Director
310 East 4500 South, Ste 450
Salt Lake City, UT 84107 USA
801-263-2333; Fax: 801-263-2334
ecdietz@mshare.net

Lonnie Mayne
EVP Sales
310 East 4500 South, Ste 450
Salt Lake City, UT 84107 USA
801-263-2333; Fax: 801-263-2334
lmayne@mshare.net


Pipkins, Inc.
Pipkins Inc. has been at the forefront of Workforce Management Systems development for nearly two decades. Headquartered in St. Louis, Missouri, Pipkins provides modern commercial call centers with advanced sophisticated forecasting and scheduling technology.

Bob Webb
Vice President, Sales
530 Maryville Centre Drive, Suite 200
St. Louis, MO
314-469-6106 Fax: 314-469-0841
bwebb@pipkins.com

Jim Hogan
Manager Customer Care
530 Maryville Centre Drive, Suite 200
St. Louis, MO
314-469-6106 Fax: 314-469-0841
jimh@pipkins.com
 


Signature Worldwide Business & Training Solutions
Signature Worldwide is an international marketing and training company specializing in developing long-term customer relationships — and a lot more of them. With our training methodology, we’ve helped thousands of companies just like yours deliver legendary customer service. That’s the kind of service that transforms a satisfied customer into a loyal, lifetime fan.

John Ely
Senior VP, Marketing
5115 Parkcenter Avenue
Dublin, OH  43017
800-398-0518 Fax: 888-403-3844
johnely@signatureworldwide.com

Amanda Gambill
Marketing Communications Specialist
5115 Parkcenter Avenue
Dublin, OH  43017
614-766-5101 Fax:88-403-3844
amandagambill@signatureworldwide.com

Dave Hamilton
Senior Vice President
Marketing Communications Specialist
5115 Parkcenter Avenue
Dublin, OH  43017
614-766-5101 Fax: 888-403-3844
davehamilton@signatureworldwide.com

Brad Anderson
Account Manager
Marketing Communications Specialist
5115 Parkcenter Avenue
Dublin, OH  43017
614-766-5101 Fax:88-403-3844
bradanderson@signatureworldwide.com


Telvista
Telvista provides creative outsourcing solutions for customer care, technical support, sales, IT consulting, customer relationship management (CRM), and interactive voice response (IVR) needs. We specialize in providing high-quality solutions to a broad range of mid-size and Fortune 1000 clients. Telvista becomes a partner in the success of our clients by offering a broad range of contact center consulting services specifically designed to seamlessly integrate people, process, and technology. This support enables our customers to do more with less by fully utilizing their existing resources and maximizing their return on investment. Our VistaStats™ process also provides a consistent, calibrated view of service quality that continually improves the results of our clients’ programs.

Kirk Adkison
Sales Executive
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-5601; Fax: 972-919-8145
kirk_adkison@telvista.com

David Arellano
COO
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-8131; Fax: 972-919-814
david_arellano@telvista.com

Annette Baker
Vice President
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-7800; Fax: 972-919-8145
annette_baker@telvista.com

Kymberlaine Banks
Marketing Manager
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-8129; Fax: 972-919-8145
kymberlaine_banks@telvista.com

Cyndi Fischer
Quality Manager

1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-7708
cyndi_fischer@telvista.com

Suzanne Hale
Training Manager
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-7708
suzanne_haler@telvista.com

Bernie Huckestein
Sales Executive
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-7708
bernie_huckstein@telvista.com

Ayn Owens
Director, Business Operations
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-7708
ayn_owens@telvista.com

Virginia Sambuco
Sales Executive
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-7708
virginia_sambuco@telvista.com

Mike Thompson
Sales Executive
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-7708
mike_thompson@telvista.com

John Woodfin
IT Manager
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-7708
john_woodfin@telvista.com


Upstream Works Software Ltd.
Upstream Works delivers contact center solutions for companies that view their customer service as a strategic competitive advantage and want to improve both their existing infrastructure and their satisfaction ratings. Upstream Works provides connectivity among all facets of a business, providing immediate access to key customer data and empowering agents to resolve customer issues efficiently while in compliance with business rules. The result is a rise in first-call resolution rates that reduces customer churn, lightens the overall call volume and raises employee morale.

Sharlene Dubraj
Account and Channel Manager
8000 Jane St., Bldg. A, Suite 200
Vaughan, ON L4K 5B8 CANADA
905-660-0969; Fax: 905-660-8769
sdubraj@upstreamworks.com


Xzamcorp
Xzamcorp provides telephone and web-based data collection and analysis services.  The company helps clients evaluate the quality of their customer services (through telephone, e-mail and text chat mystery shops) and understand their customers' expectations and perceptions (through telephone and web based surveys).  Xzamcorp clients should expect prompt response times, personal contact with managers and a good return on investment for their research dollars.

   Harvey Cannova

   Sales Director

   590 E. Western Reserve Rd., Bldg 9, Suite E

   Boardman, OH, USA

   Phone: 781-545-6985; Fax: 

   hcannova@xzamcorp.com

 

   Jared Ray

   President

   590 E. Western Reserve Rd., Bldg 9, Suite E

   Boardman, OH, USA

   Phone: 440-256-3781; Fax: 330-266-7475

   jray@xzamcorp.com

 



International Association of Reservation Executives
7400 East Arapahoe Road, Suite 211
Centennial, Colorado 80112 U.S.A.

Phone 303-694-4728       Fax 303-694-4869     
iare@assnoffice.com

 © 2009 -- International Association of Reservation Executives -- All rights reserved.  Last edit 10/08/09