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Looking for products or
services specifically for the Call Center environment? Please consider the
following IARE Allied Members first!
IARE Allied
Members (Updated July 2010)
ACS
ACS, a Fortune 500 Company & Six Sigma organization, is the
leading provider of fully diversified, end-to-end, business
process outsourcing (BPO) and information technology (IT)
solutions to commercial and government clients worldwide. ACS is
the travel industry's leading customer care contact center and
business process outsourcer. We offer in-depth travel industry
expertise and solutions. By understanding our clients' unique
needs and objectives, we strengthen our clients' profitability
through lower costs, streamlined operations, improved accuracy,
quality, productivity, and higher levels of customer
satisfaction.
Andrew Assante
25857 SE 22nd Place
Sammamish, WA 98075
Phone: (425) 677-8015
Email: andrew.assante@acs-inc.com
Jack Biersdorfer
Director of Sales & Business Development
11202 S. 83re East Ave.
Bixby, OK 74008
Phone: 918-369-8117
Email: jack.biersdorfer@acs-inc.com
Chris Engle
Vice President of Sales Travel
1811 NE 20th Ave.
Ft. Lauderdale, FL 33305
Phone: 646-226-3778
Email: chris.engle@acs-inc.com
Jim Quinn
370 Lindend Street
Glen Ellyn, IL 60137
Email: jquinn@acs-inc.com
Cindy Scheer
10050 Crosstown Circle, Suite 200
Eden Prairie, MN 55344
Email: cscheer@acs-inc.com
Cindy Wiebold
Director of National Sales
1109 N. 85th Street
Omaha, NE 68114
Phone: 402-201-2253
Email: cwiebold@acs-inc.com
ATG
Click to Call and
Click to Chat turn your call center into a sales center by
providing an immediate human connection with your customers when
you need it most. Both services engage buyers proactively and
move them seamlessly from the Web into live dialogue, creating a
truly personal one-to-one experience.
Kelly Brooks
Senior Marketing Program Manager
1 Main Street, 6th Floor
Cambridge, MA, USA 02412
Phone: 617-386-1000 Fax: 617-386-1111
Email: kbrooks@atg.com
John Cameron
Business Development Representative
1 Main Street
Cambridge, MA, USA 02412
Phone: 949-598-0325 Fax:
Email: jcameron@estara.com
Scott Jensen
Account Executive
1 Main Street
Cambridge, MA, USA 02412
Phone: 503-419-4472 Fax:
Email: sjensen@atg.com
Interactions
Interactions' solutions integrate a crucial layer of
understanding into automated systems -- enabling a productive
two-way dialogue, quick and efficient responses to customer
requests, and an easy and natural way to communicate. Our
technology is currently being employed by several of the world's
most respected consumer brands.
Phil Gray
EVP Sales & Marketing
3521 Bradley Ct.
Highland Park, IL 60035
Phone: 770-604-5644; Fax: 770-604-5940
Email:
pgray@interactions.net
Mindshare
Technologies
Mindshare Technologies
is the fastest growing customer feedback company in the world.
Our clients come from across the service spectrum -- restaurant,
lodging, retail, hair salons, spas, home service, newspapers,
etc.
Erich Dietz
Director
310 East 4500 South, Ste 450
Salt Lake City, UT 84107 USA
801-263-2333; Fax: 801-263-2334
ecdietz@mshare.net
Lonnie Mayne
EVP Sales
310 East 4500 South, Ste 450
Salt Lake City, UT 84107 USA
801-263-2333; Fax: 801-263-2334
lmayne@mshare.net
Pipkins,
Inc.
Pipkins Inc. has been
at the forefront of Workforce Management Systems development for
nearly two decades. Headquartered in St. Louis, Missouri,
Pipkins provides modern commercial call centers with advanced
sophisticated forecasting and scheduling technology.
Bob Webb
Vice President, Sales
530 Maryville Centre Drive, Suite 200
St. Louis, MO
314-469-6106 Fax: 314-469-0841
bwebb@pipkins.com
Jim Hogan
Manager Customer Care
530 Maryville Centre Drive, Suite 200
St. Louis, MO
314-469-6106 Fax: 314-469-0841
jimh@pipkins.com
Lori Kyker
Senior Consultant
16690 Swingley Ridge Road, Suite 150
Chesterfield, MO 63017
Phone: 314-469-6106; Fax: 314-469-0841
Email: lkyker@pipkins.com
Signature
Worldwide Business & Training Solutions
Signature Worldwide is an
international marketing and training company specializing in
developing long-term customer relationships — and a lot more of
them. With our training methodology, we’ve helped thousands of
companies just like yours deliver legendary customer service.
That’s the kind of service that transforms a satisfied customer
into a loyal, lifetime fan.
John Ely
Senior VP, Marketing
5115 Parkcenter Avenue
Dublin, OH 43017
800-398-0518 Fax: 888-403-3844
johnely@signatureworldwide.com
Amanda Gambill
Marketing Communications Specialist
5115 Parkcenter Avenue
Dublin, OH 43017
614-766-5101 Fax:88-403-3844
amandagambill@signatureworldwide.com
Dave Hamilton
Senior Vice President
Marketing Communications Specialist
5115 Parkcenter Avenue
Dublin, OH 43017
614-766-5101 Fax: 888-403-3844
davehamilton@signatureworldwide.com
Telvista
Telvista provides creative
outsourcing solutions for customer care, technical support,
sales, IT consulting, customer relationship management (CRM),
and interactive voice response (IVR) needs. We specialize in
providing high-quality solutions to a broad range of mid-size
and Fortune 1000 clients. Telvista becomes a partner in the
success of our clients by offering a broad range of contact
center consulting services specifically designed to seamlessly
integrate people, process, and technology. This support enables
our customers to do more with less by fully utilizing their
existing resources and maximizing their return on investment.
Our VistaStats™ process also provides a consistent, calibrated
view of service quality that continually improves the results of
our clients’ programs.
David
Arellano
COO
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-8131; Fax: 972-919-814
david_arellano@telvista.com
Annette
Baker
Vice President
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-7800; Fax: 972-919-8145
annette_baker@telvista.com
Kymberlaine Banks
Marketing Manager
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-8129; Fax: 972-919-8145
kymberlaine_banks@telvista.com
Cyndi
Fischer
Quality Manager
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-7708
cyndi_fischer@telvista.com
Suzanne Hale
Training Manager
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-7708
suzanne_haler@telvista.com
Bernie Huckestein
Sales Executive
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-7708
bernie_huckstein@telvista.com
Ayn Owens
Director, Business Operations
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-7708
ayn_owens@telvista.com
John Woodfin
IT Manager
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-7708
john_woodfin@telvista.com
Upstream
Works Software Ltd.
Upstream Works delivers
contact center solutions for companies that view their customer
service as a strategic competitive advantage and want to improve
both their existing infrastructure and their satisfaction
ratings. Upstream Works provides connectivity among all facets
of a business, providing immediate access to key customer data
and empowering agents to resolve customer issues efficiently
while in compliance with business rules. The result is a rise in
first-call resolution rates that reduces customer churn,
lightens the overall call volume and raises employee morale.
Bruce Bracken
8000 Jane St.
Vaughan, ON, CANADA
Phone: 905-660-0969; Fax: 905-660-8769
Email:
bbracken@upstreamworks.com
Sharlene Dubraj
Account Executive
8000 Jane St.
Vaughan, ON, CANADA
Phone: 905-660-0969; Fax: 905-660-8769
Email:
sdubraj@upstreamworks.com
Rob McDougall
President
8000 Jane St.
Vaughan, ON, CANADA
Phone: 905-660-0969; Fax: 905-660-8769
Email:
rmcdougall@upstreamworks.com
Karen Miller
8000 Jane St.
Vaughan, ON, CANADA
Phone: 905-660-0969; Fax: 905-660-8769
Email:
kmiller@upstreamworks.com
Verint Witness Actionable
Solutions
Verint systems is a leading
provider of Actionable Intelligence solutions and services for
enterprise workforce optimization and security intelligence. Our
solutions help organizations make timely, effective decisions
for improving enterprise performance and making the world a
safer place. Today our solutions are used by more than 10,000
organizations in over 150 countries, including more than 80% of
the Fortune 100. Verint is headquartered in Melville, New York,
with offices worldwide, 2600 dedicated professionals, and an
extensive global network of selling and support partners. Read
more about Verint.
Alyse Chiariello
Marketing Manager
330 S. Service Road
Melville, NY 11747
Phone: 631-962-9548
Email: alyse.chiariello@verint.com
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