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Looking for products or services specifically for the Call Center environment? Please consider the following IARE Allied Members first!

IARE Allied Members (Updated July 2010)

ACS
ACS, a Fortune 500 Company & Six Sigma organization, is the leading provider of fully diversified, end-to-end, business process outsourcing (BPO) and information technology (IT) solutions to commercial and government clients worldwide. ACS is the travel industry's leading customer care contact center and business process outsourcer. We offer in-depth travel industry expertise and solutions. By understanding our clients' unique needs and objectives, we strengthen our clients' profitability through lower costs, streamlined operations, improved accuracy, quality, productivity, and higher levels of customer satisfaction.

Andrew Assante
25857 SE 22nd Place
Sammamish, WA 98075
Phone: (425) 677-8015
Email: andrew.assante@acs-inc.com

Jack Biersdorfer
Director of Sales & Business Development
11202 S. 83re East Ave.
Bixby, OK 74008
Phone: 918-369-8117
Email: jack.biersdorfer@acs-inc.com

Chris Engle
Vice President of Sales Travel
1811 NE 20th Ave.
Ft. Lauderdale, FL 33305
Phone: 646-226-3778
Email: chris.engle@acs-inc.com
 
Jim Quinn
370 Lindend Street
Glen Ellyn, IL 60137
Email: jquinn@acs-inc.com
 
Cindy Scheer
10050 Crosstown Circle, Suite 200
Eden Prairie, MN 55344
Email: cscheer@acs-inc.com

Cindy Wiebold
Director of National Sales
1109 N. 85th Street
Omaha, NE 68114
Phone: 402-201-2253
Email: cwiebold@acs-inc.com
 


ATG
Click to Call and Click to Chat turn your call center into a sales center by providing an immediate human connection with your customers when you need it most. Both services engage buyers proactively and move them seamlessly from the Web into live dialogue, creating a truly personal one-to-one experience.

Kelly Brooks
Senior Marketing Program Manager
1 Main Street, 6th Floor
Cambridge, MA, USA 02412
Phone: 617-386-1000 Fax: 617-386-1111
Email: kbrooks@atg.com
 
John Cameron
Business Development Representative
1 Main Street
Cambridge, MA, USA 02412
Phone: 949-598-0325 Fax:
Email: jcameron@estara.com
 
Scott Jensen
Account Executive
1 Main Street
Cambridge, MA, USA 02412
Phone: 503-419-4472 Fax:
Email: sjensen@atg.com


Interactions
Interactions' solutions integrate a crucial layer of understanding into automated systems -- enabling a productive two-way dialogue, quick and efficient responses to customer requests, and an easy and natural way to communicate. Our technology is currently being employed by several of the world's most respected consumer brands.

Phil Gray
EVP Sales & Marketing
3521 Bradley Ct.
Highland Park, IL 60035
Phone: 770-604-5644; Fax: 770-604-5940
Email: pgray@interactions.net

 


Mindshare Technologies
Mindshare Technologies is the fastest growing customer feedback company in the world. Our clients come from across the service spectrum -- restaurant, lodging, retail, hair salons, spas, home service, newspapers, etc.

Erich Dietz
Director
310 East 4500 South, Ste 450
Salt Lake City, UT 84107 USA
801-263-2333; Fax: 801-263-2334
ecdietz@mshare.net

Lonnie Mayne
EVP Sales
310 East 4500 South, Ste 450
Salt Lake City, UT 84107 USA
801-263-2333; Fax: 801-263-2334
lmayne@mshare.net


Pipkins, Inc.
Pipkins Inc. has been at the forefront of Workforce Management Systems development for nearly two decades. Headquartered in St. Louis, Missouri, Pipkins provides modern commercial call centers with advanced sophisticated forecasting and scheduling technology.

Bob Webb
Vice President, Sales
530 Maryville Centre Drive, Suite 200
St. Louis, MO
314-469-6106 Fax: 314-469-0841
bwebb@pipkins.com

Jim Hogan
Manager Customer Care
530 Maryville Centre Drive, Suite 200
St. Louis, MO
314-469-6106 Fax: 314-469-0841
jimh@pipkins.com

Lori Kyker
Senior Consultant
16690 Swingley Ridge Road, Suite 150
Chesterfield, MO 63017
Phone: 314-469-6106; Fax: 314-469-0841
Email: lkyker@pipkins.com


Signature Worldwide Business & Training Solutions
Signature Worldwide is an international marketing and training company specializing in developing long-term customer relationships — and a lot more of them. With our training methodology, we’ve helped thousands of companies just like yours deliver legendary customer service. That’s the kind of service that transforms a satisfied customer into a loyal, lifetime fan.

John Ely
Senior VP, Marketing
5115 Parkcenter Avenue
Dublin, OH  43017
800-398-0518 Fax: 888-403-3844
johnely@signatureworldwide.com

Amanda Gambill
Marketing Communications Specialist
5115 Parkcenter Avenue
Dublin, OH  43017
614-766-5101 Fax:88-403-3844
amandagambill@signatureworldwide.com

Dave Hamilton
Senior Vice President
Marketing Communications Specialist
5115 Parkcenter Avenue
Dublin, OH  43017
614-766-5101 Fax: 888-403-3844
davehamilton@signatureworldwide.com


Telvista
Telvista provides creative outsourcing solutions for customer care, technical support, sales, IT consulting, customer relationship management (CRM), and interactive voice response (IVR) needs. We specialize in providing high-quality solutions to a broad range of mid-size and Fortune 1000 clients. Telvista becomes a partner in the success of our clients by offering a broad range of contact center consulting services specifically designed to seamlessly integrate people, process, and technology. This support enables our customers to do more with less by fully utilizing their existing resources and maximizing their return on investment. Our VistaStats™ process also provides a consistent, calibrated view of service quality that continually improves the results of our clients’ programs.

David Arellano
COO
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-8131; Fax: 972-919-814
david_arellano@telvista.com

Annette Baker
Vice President
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-7800; Fax: 972-919-8145
annette_baker@telvista.com

Kymberlaine Banks
Marketing Manager
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-8129; Fax: 972-919-8145
kymberlaine_banks@telvista.com

Cyndi Fischer
Quality Manager

1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-7708
cyndi_fischer@telvista.com

Suzanne Hale
Training Manager
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-7708
suzanne_haler@telvista.com

Bernie Huckestein
Sales Executive
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-7708
bernie_huckstein@telvista.com

Ayn Owens
Director, Business Operations
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-7708
ayn_owens@telvista.com

John Woodfin
IT Manager
1605 LBJ Freeway, Suite 200
Dallas, TX 75234 USA
972-919-7708
john_woodfin@telvista.com


Upstream Works Software Ltd.
Upstream Works delivers contact center solutions for companies that view their customer service as a strategic competitive advantage and want to improve both their existing infrastructure and their satisfaction ratings. Upstream Works provides connectivity among all facets of a business, providing immediate access to key customer data and empowering agents to resolve customer issues efficiently while in compliance with business rules. The result is a rise in first-call resolution rates that reduces customer churn, lightens the overall call volume and raises employee morale.

Bruce Bracken
8000 Jane St.
Vaughan, ON, CANADA
Phone: 905-660-0969; Fax: 905-660-8769
Email: bbracken@upstreamworks.com
 
Sharlene Dubraj
Account Executive
8000 Jane St.
Vaughan, ON, CANADA
Phone: 905-660-0969; Fax: 905-660-8769
Email: sdubraj@upstreamworks.com
 
Rob McDougall
President
8000 Jane St.
Vaughan, ON, CANADA
Phone: 905-660-0969; Fax: 905-660-8769
Email: rmcdougall@upstreamworks.com

Karen Miller
8000 Jane St.
Vaughan, ON, CANADA
Phone: 905-660-0969; Fax: 905-660-8769
Email: kmiller@upstreamworks.com


Verint Witness Actionable Solutions
Verint systems is a leading provider of Actionable Intelligence solutions and services for enterprise workforce optimization and security intelligence. Our solutions help organizations make timely, effective decisions for improving enterprise performance and making the world a safer place. Today our solutions are used by more than 10,000 organizations in over 150 countries, including more than 80% of the Fortune 100. Verint is headquartered in Melville, New York, with offices worldwide, 2600 dedicated professionals, and an extensive global network of selling and support partners. Read more about Verint.  

Alyse Chiariello
Marketing Manager
330 S. Service Road
Melville, NY 11747
Phone: 631-962-9548
Email: alyse.chiariello@verint.com



International Association of Reservation Executives
7400 East Arapahoe Road, Suite 211
Centennial, Colorado 80112 U.S.A.

Phone 303-694-4728       Fax 303-694-4869     
iare@assnoffice.com

 © 2009 -- International Association of Reservation Executives -- All rights reserved.  Last edit 07/16/10