IARE 2003 Conference

Looking Beyond Today
Riding the Tides of Change

IARE's 18th Annual Conference & Exhibition
April 26-30, 2003 Seattle, Washington U.S.A.

	Conference Details Some of the activities planned for the 2003 Conference...
	Sunday Golf Tournament sponsored by IEX Sunday, April 27, 2003, 8:00 a.m. to 4:00 p.m. (optional) If you're a golfer -- or even if you're not -- join your IARE colleagues for a day of fun on the greens at Willows Run Golf Course! If golf is not your bag, why not be a Putter? Each foursome will include one Designated Putter who will participate on the greens. Golfer Registration: $50 per person. Limited to 24 persons Putter Registration: $25 per person. Limited to 8 persons Fees include greens fees, cart, lunch and transportation to and from the golf course. The tournament will be in scramble format. Limited to 32 participants; please register no later than April 18, 2003 to ensure availibility.
	Opening Reception Sunday, April 27, 2003, 6:30 to 8:30 p.m. IARE welcomes you to Seattle during this informal opening reception. Visit with colleagues and friends from across the continent and around the world while sampling some of Washington's finest wines and Northwest Microbrews.
	Seattle Super Sleuth Mystery Challenge Monday, April 28, 2003, 6:00 to 11:00 p.m. Conference participants will become super sleuths in some of Seattle's favorite and unique places. Participants will be divided into teams and sent on their way to explore the Emerald City. The goal: find the answers to the clues and solve the mystery before returning to the final destination for a delicious dinner. Each team will be awarded points based on their correct answers and the team with the most points wins. Considering Seattle is a walkable city, most of the event is conducted on foot (so don't forget your walking shoes!). This event is great way to take in and learn about this beautiful and magnificent city. Be sure to bring a jacket, an umbrella, and your walking shoes for this unique and fun event!
	Annual Business Meeting The IARE’s Annual Business Meeting will take place during lunch on Tuesday, April 29. This is your opportunity to hear what the IARE has been doing for the travel/hospitality call center industry this year and your opportunity to decide who will be leading your organization during the next year. Each member company has a stake in the organization; please make sure you are represented at this informative session. Only IARE Principal Member companies are eligible to vote.
	Discussion Groups Discussion groups have been added for those with emphasis in Attendance & Incentives, Human Resources, and Customer Service. An Executive forum will also be held for VP-level participants. Facilitators will moderate these groups. Please watch for an email requesting samples of your innovative practices and suggestions to share with the group.
	Call Center Forum One of the greatest benefits of the IARE Annual Conference is the opportunity for networking with industry colleagues. The Call Center Forums are designed to stimulate discussion on call center issues specific to size and number of employees. This year’s Call Center Forums will provide facilitated discussion for call center managers to share insights and strategies to enhance call center performance. The Call Center Forum will be held on Tuesday, April 29th. The Call Center Forum has been condensed to two hours on Tuesday. The agenda for each forum will be determined in advance through email requests and announcements during the Conference so that discussion will focus on idea-sharing.
	Call Center Tours Interested in seeing how other call centers operate? Be sure to stay for the Center Tours on Wednesday, April 30th. Bus transportation will be provided to visit three local reservation centers, then return you to the Red Lion Hotel by 1:30 p.m. There is no charge to attend these tours and sign-up information will be available at the Conference.
	What to Wear The attire for the IARE Conference is business casual. The average temperature in Seattle in April is around 60 degrees Fahrenheit (15 Celsius) and a little rain is to be expected. Be sure to bring your raincoat, an umbrella, and walking shoes. Meeting room temperatures will vary from 65 to 70 degrees. Please bring a sweater or jacket to adjust to your own comfort level.

	Registration Instructions & Policies • All employees of Principal or Associated Call Center Members or Allied Members may register at the discounted IARE Member rate. • Registrations are for one person only and may not be split between two or more persons. • All fees must be paid in U.S. funds. • IARE will accept payment by Visa, MasterCard, check drawn from a U.S. bank, or International Money Order. • Registrations received after Friday, March 21, 2003, will be charged an additional $50 per person. • Registration confirmations will be sent via email to each registrant. If you do not have an email address, your confirmation will be mailed. • All cancellations must be made in writing to the IARE office, 7853 East Arapahoe Court #2100, Centennial, CO 80112-1361 USA; fax (303) 694-4869; iare@assnoffice.com. • Written requests for refunds received on or before Friday, March 28, 2003, will receive a 50% refund. Fees are non-refundable after March 28th. • Substitutions are encouraged in lieu of cancellations. Please phone the IARE office at (303) 694-4728 to change the name of your registrant(s). • There are no refunds for no shows.



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IARE ... The Travel Call Center People
Connecting people in every corner of the world

7853 East Arapahoe Court #2100, Centennial, Colorado 80112-1361 U.S.A.
Phone 303-694-4728 Fax 303-694-4869
iare@assnoffice.com