The preliminary hours for exhibitor participation are:

Sunday, April 27, 2003
7:00 a.m. to 2:00 p.m. Optional Golf Tournament (additional charge)
3:00 to 6:00 p.m. Exhibitor Set-up
6:30 to 8:00 p.m. Opening Networking Reception

Monday, April 28, 2003
8:00 to 10:00 a.m. Additional time for exhibitor set-up
8:00 a.m. to 10:00 a.m. Welcome and Opening General Session
10:00 to 10:30 a.m. Grand Opening of Exhibit Hall * Refreshment Break
10:30 a.m. to 12:30 p.m. General Session resumes
12:30 to 1:30 p.m. Networking Lunch (Exhibitors encouraged to participate)
1:30 to 3:00 p.m. Concurrent Education Session & Supplier Showcase
3:00 to 3:30 p.m. Refreshment Break in Exhibit Hall
3:30 to 5:00 p.m. Facilitated Discussion Groups for Call Center Managers
Exhibits close for the day
6:00 to 10:00 p.m. Teambuilding Event (Additional ticket purchase)

Tuesday, April 29, 2003
8:00 to 8:30 a.m. Continental Breakfast in Exhibit Hall
8:30 to 10:00 a.m. Concurrent Education Session & Supplier Showcase
10:00 to 10:45 a.m. Refreshment Break in Exhibit Hall
10:45 a.m. to 1:00 p.m. Exhibit teardown

Conference sessions continue through Wednesday, April 30.

The Exhibit Hall (Supplier Showcase) will be located in the Emerald Ballroom of the Red Lion Hotel on Fifth Avenue. The ballroom is carpeted.

Each exhibit booth is 10’ wide by 8’ deep, with an 8’ high back curtain and 3’ high side curtains. Standard equipment includes one 8’ x 30" draped table, two folding chairs, a wastebasket and one 7" x 44" identification sign.

Items must not extend beyond designated space or into aisles due to fire marshal regulations. Electrical outlets and telephone lines are not included as part of IARE exhibit fees; refer to the Utility Requirements section on how to order.

Order forms for additional tables and other equipment will be included in the service kit from IARE’s official service contractor. Watch for this kit after March 1, 2003, and return your order as soon as possible to ensure service.

Each exhibiting company will receive a list of convention registrants in their on-site packet.

Platinum and Gold Sponsors are entitled to a complimentary exhibit booth.
IARE Allied Members $1,200 U.S., 10' x 8' booth
Non-Member Companies $1,600 U.S., 10' x 8' booth

*The above booth fees will increase by $200 after February 15, 2003.

Contracts will be accepted on a first-come, first-served basis. If exhibit space is not available, a waiting list will be developed on a first-receipt of contract, first-served basis. IARE will refund all monies received with the contract to any applicant for whom space is not available. Contracts received after February 15th are subject to availability and will be charged an additional $200 per booth.

Exhibitors are prohibited from assigning or subletting any part of the space allotted to them, nor shall they exhibit or permit to be exhibited in their space any merchandise or advertising materials which are not a part of their own regular products, or which are not compatible with the character of the IARE Exhibition.

IARE reserves the right to refuse to rent space to any company whose display of goods or services is not compatible with the general character and objectives of the exhibit.

IARE will not accept contracts without payment and cannot hold exhibit space. Payment by check, VISA or MasterCard will be accepted. IARE's tax identification number is 47-0690031.

Platinum and Gold Sponsors are required to pay a minimum deposit of $1,500 (or more) with Contract for Sponsorship & Exhibit. The remaining balance will be due by March 1, 2003.

If an exhibitor or sponsor fails to pay when due any sum required by the contract, or fails to perform any other term or condition, or fails to observe and abide by these guidelines, IARE reserves the right to terminate the contract immediately without refund of any monies paid.

Cancellation & Refund Policy

Notice of cancellation of exhibit space must be made in writing to the IARE, 7853 East Arapahoe Court, Suite #2100, Centennial, Colorado 80112-1361 USA; fax (303) 694-4869; iare@assnoffice.com. IARE reserves the right to resell the space vacated.

There are no refunds for cancellations; exhibit fees will be applied as sponsorship for the IARE 2003 Conference. There are no refunds for no-shows.

Neither IARE, nor its members, officers, staff and management company (Caruso Group International), nor the official service contractor, nor the Red Lion Hotel on Fifth Avenue and their representatives or employees will be responsible for any injury, loss or damage that may occur to the exhibitor or the exhibitor's employees or property whatsoever, prior, during or subsequent to the period covered by the exhibit contract.

It is understood by the exhibitor/sponsorthat the nature of the facilities available, the presence or circulation of large numbers of people, the numbers of removable articles in many displays, and various other factors, make it mandatory that each exhibitor shall assume the risk of any such injury, loss or damage.

The exhibitor/sponsor, by completing this Contract, thereby assumes such risk and expressly releases the above-named parties from all claims for any such loss, damage or injury. The furnishing of security shall not be deemed to affect the non-liability of the above-named parties nor to modify in any way the assumption of risk and release provided for them. If insurance is desired, it must be obtained by the exhibitor.

In case said premises shall be destroyed by fire or the elements or by any cause, or in the case of Government intervention or regulation, military activity, strikes or if any other circumstances make it impossible or inadvisable for IARE to hold the Conference and Exhibition, then and thereupon the Contract shall terminate and the exhibitor shall waive any claim for damages or compensation, except the pro rata return of amounts paid for space, after the deduction of actual expenses incurred in connection with the Exhibit, and there shall be no further liability on the part of either party.

It is recommended that exhibitors obtain adequate insurance coverage at their own expense for property loss or damage and liability for personal injury.

It is the responsibility of the each exhibiting company to obtain the appropriate copyright permission and/or music licensing (ASCAP, BMI) for all materials displayed at its exhibit.

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