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International Association
of Reservation Executives
19th Annual
Conference and Exhibition
Saturday, April 24
through Wednesday, April 28, 2004
The Westin Grand Hotel, Washington, DC U.S.A.
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Conference Schedule |
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| Saturday,
April 24, 2004 |
| 2:00 to 4:00 pm |
IARE Board of
Directors Meeting
Thomas Boardroom
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| 4:00 to 6:00 pm |
Conference
Registration Desk
Washington Ballroom Foyer
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| 5:00 to 6:00 pm |
IARE Committee
Meetings
Logan, Dupont, Chevy Chase and Thomas Boardroom
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| Sunday,
April 25, 2004 |
| 9:00 am to 3:00
pm |
Optional City
Tours
Meet in main hotel lobby promptly at 9:00 am
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| 1:00 to 5:00 pm |
Conference
Registration Desk
Washington Ballroom Foyer
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| 4:00 to 5:00 pm |
Newcomers
Orientation
Chevy Chase
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| 5:00
to 10:00 pm |
Teambuilding
Activity
Meet in main hotel lobby promptly at 5:00 pm
Event sponsored by IEX, A Tekelec Company
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| Monday,
April 26, 2004 |
| 7:00
to 10:00 am |
Exhibitor
set-up
Promenade, Lobby Level
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| 7:00
am to 5:30 pm |
Conference
Registration Desk
Washington Ballroom Foyer
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| 8:15
to 10:30 am |
Continental
breakfast and
Opening
General Session:
Three
Steps to Five-Star Service Delivery
Facilitated by:
Doug D. Whittle, PhD
The Diagonal Group, LLC
Washington Ballroom
Program
sponsored by ScanSoft, formerly SpeechWorks
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| 10:30
to 11:00 am |
Grand
Opening of Exhibition, Refreshments in Exhibit Hall
Promenade, Lobby Level
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| 11:00
am to 12:30 pm |
General
Session continues
Washington
Ballroom
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| 12:30
to 2:00 pm |
Networking Lunch in Exhibit Hall
Promenade, Lobby Level
Lunch sponsored by Bay Bridge Decision Technologies
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| 2:00
to 3:30 pm |
Track
A: Conference Workshop
Leadership
Development Solutions for the Travel Call Center
Environment: 60 Ideas in 60 Minutes
Facilitated
by:
Doug D. Whittle, PhD
The Diagonal Group, LLC
Washington
Ballroom
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Track
B: Supplier Showcase in Exhibit Hall
Promenade, Lobby Level
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| 3:30
to 4:00 pm |
Refreshment
Break in Exhibit Hall
Promenade, Lobby Level
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| 4:00
to 5:30 pm |
Track
A: Supplier Showcase in Exhibit Hall
Promenade, Lobby Level
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Track
B: Conference Workshop
Leadership
Development Solutions for the Travel Call Center
Environment: 60 Ideas in 60 Minutes
Facilitated
by:
Doug D. Whittle, PhD
The Diagonal Group, LLC
Washington
Ballroom
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| 6:00 to 7:30 pm |
Reception & Awards Presentation
M Street Grille
Reception sponsored by Sykes Enterprises, Inc.
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| Evening |
On your own |
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| Tuesday,
April 27, 2004 |
| 8:30 to 9:00 am |
Continental
Breakfast in Exhibit Hall
Promenade, Lobby Level
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| 7:30
am to 5:00 pm |
Conference
Registration Desk
Washington Ballroom Foyer
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| 9:00 to 10:30 am |
Conference
General Session:
What It's Going to Take to be Ready For Tomorrow!: Answers
on How to Keep Pace with Customers and Management in a
Rapidly Changing Industry
Presented by:
David A. Goldsmith
MetaMatrix Consulting
Group
Washington
Ballroom
Program
sponsored by Virtual-Agent Services
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| 10:30 to 11:15
am |
Refreshment
Break in Exhibit Hall
Door Prize Drawings
Promenade, Lobby Level
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| 11:15 am to
12:45 pm |
Discussion
Groups |
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Attendance
& Incentives
Scott
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Customer
Service
Dupont |
International
Partnerships & Management
Thomas Boardroom
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| 11:30
am to 2:30 pm |
Exhibitors tear
down
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| 12:45 to
2:15 pm |
Luncheon and
IARE Annual Business Meeting
Washington
Ballroom
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| 2:15 to 4:00 pm |
Call Center
Forums |
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Centers
with Less Than 100 Employees
Dupont
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Centers
with More Than 100 Employees
Scott |
| 4:15 to 5:00 pm |
Closing General
Session:
How
Thrive…in Changing and Challenging Times!: The
Power of Change, Challenge, and Choices!
Presented by:
Willie Jolley
Willie Jolley Worldwide
Washington
Ballroom
Program
sponsored by Rockwell FirstPoint Contact
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| 5:30 to 7:00 pm |
IARE Board of
Directors Meeting
Mayfair Court
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| Evening |
On your own |
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| Wednesday,
April 28, 2004 |
| 8:15 to 8:45 am |
Continental
Breakfast and Conference Slide Show
Washington
Ballroom
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| 9:00 am to 1:30
pm |
Call Center
Tours
Meet in Washington Ballroom Foyer at 9:00 am
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| 1:30 pm |
Conference
adjourns |
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The IARE's
2004 Conference will deliver maximum value for your investment
and promises to be an experience you can’t afford to miss! Our
Conference Planning Committee has "raised the bar" again
this year to bring you:
- More content-rich sessions
- More interactive learning
opportunities
- More expert speakers
- More facilitated discussions
- A broad selection of
discussion topics
- Valuable take-aways
- Vital networking and
idea-sharing opportunities
In fact, we encourage you to bring
your call center teams to experience the unequaled
benefits of networking and idea-sharing, expert-led education
workshops, tailored product demonstrations, facilitated call
center forums and terrific teambuilding activities – all in ONE
place! |
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Here's
what attendees have said about the IARE Conference...
The
most valuable aspect of this Conference is NETWORKING.
Networking
and consulting with other management from hotel reservation
centers is really worthwhile.
The
IARE Conference is the only one specifically for call centers in
the travel and hospitality industry.
The
caliber of people at this Conference makes it outstanding...what a
wealth of knowledge and experience!
I
like the exchange
of ideas, hearing about solutions and/or failures already
attempted.
Especially
enjoy meeting new people and discussing what their biggest
concerns and areas of problems are.
Appreciate
the chance to network with friends made from past years, and to
meet new ones.
Sharing
information was the most beneficial.
Loved
the "60 Ideas in 60 Minutes" panel concept!
Seminars
were deep with relevant topics.
The
Call Center Forum was fabulous – especially for new members.
This
was my first conference, so I cannot compare it to the past; I
very much enjoyed the presentations.
It
was the easiest and most fun conference I've ever attended. I had
a fantastic time and learned a great deal.
Teamwork
activities were excellent and fun!
The
scavenger hunt was the best.
Lots of fun – excellent team building event.
We
invite you to see the benefits of the IARE Conference for
yourself!
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Return
to IARE Conference page
IARE ... The
Travel Call Center People
Connecting people in every corner of the world
7853
East Arapahoe Court #2100
Centennial, Colorado 80112-1361 U.S.A.
Phone 303.694-4728
Fax 303.694-4869
iare@assnoffice.com
©
2003 -- International Association of Reservation Executives -- All rights
reserved.
Last edit 04/20/04
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