New this year...we will be presenting IARE Excellence Awards at this important luncheon.
 

Join our valued sponsors and exhibitors for an exclusive hour of one-on-one time with each of them.
 

The mediums (social web) accessed internally and externally in today's organizations have provided a beautiful new landscape for collaboration and informal learning. From distributed learning in a micro-blogging minute, in 140 characters or less, to virtual coaching, employees have access to more information, Subject Matter Experts and assisted help than ever before. You will see and hear about how employees are using these mediums in their daily work lives. In addition, receive links, resources for more information and best practices in this session as well as a location to continue  your discussion and learning with others that share your challenges in the spirit of true collaboration.
 

This popular discussion session will include key areas of concern including handling abusive and problematic guests, best practices for handling guests who have an issue with being on a Do Not Rent list for a property, first call resolution, intervention fees, training on customer service skills, incentives for customer care employees and steps to ensure a great communication and efficient working relationship between the customer care department and the hotels.
 

Unique perspective on client/vendor management that provides real experience from client and vendor on how they have combined to creatively solve operational and business management challenges.