International Association of Reservation Executives
24th Annual Conference and Exhibition

September 20 - 22, 2009
(NOTE THE DATE CHANGE!)
Chase Park Plaza Hotel
St. Louis, Missouri

 

About the Speakers
Updated 08/28/2009

Details about each speaker are listed below. Check back often for updates; information will be added as the schedule is finalized.

Steven Smith
MarcumSmith, LLC

 

Smith has spent the past twenty years exploring the dynamics of great leaders and teams —how they work, think, collaborate, and who they are. The result of his latest work, egonomics: what makes ego our greatest asset (or most expensive liability), is published by Simon & Schuster. Steve has invested nearly two decades into trying to reinvent the way people work. His work has been published in 24 languages in over 50 countries. Smith’s writing, speaking and business ideas have received acclaim from Tom Peters, Ram Charan, Marshall Goldsmith, Harvard Business School, Thunderbird, and embraced by such client organizations as Microsoft, Disney, Baptist Health Care, Hard Rock Cafe, Cox Communications, American Express, and State Farm. With degrees in management, psychology and expertise in team dynamics and leadership, Microsoft Live Meeting featured Smith for two years as top leadership faculty. His work has been featured by The Dallas Morning News, The Arizona Republic, The Irish Times, BusinessWeek, US News and World Report and Portfolio.
His business concepts and books have been adopted by several universities across the country as an example of what the real business world is about. He is a founding partner of the management training and consulting firm MarcumSmith, LC.

Jim Asplund
Gallup

Jim Asplund is coauthor of the book Human Sigma: Managing the Employee-Customer Encounter, in which Asplund and coauthor John Fleming describe how to drive success by effectively managing the moments when employees interact with customers.

Based on research spanning 10 million employees and 10 million customers around the globe, the Human Sigma approach combines a proven method for assessing the health of employee-customer encounters with a disciplined process for improving it.

Jim is a Principal of Gallup, and Chief Scientist for Strengths-Based Development. He leads Gallup’s global research on the science of human strengths and how to apply them to improve organizational performance. Since joining Gallup in 1999, he has worked with clients in the retail, financial services, manufacturing, pharmaceutical and healthcare industries, and has authored or coauthored over 500 studies of organizational performance. Some of this research has been popularized in the #1 Wall Street Journal bestseller StrengthsFinder 2.0.

Faith Legendre
Cisco Systems, Inc.

Faith Legendre currently works as Senior Global Consultant at Cisco Systems, Inc. She has a Masters degree in Management from the Antioch New England Graduate School and a B.A. in Journalism from the University of Maine. She has extensive experience in the training field including VP of Training for 1-800-Flowers.com. She has presented over 20 times in the past few years on a wide range of training topics and the use of technology in training. She promises "an interactive, humorous, relatable, meaty session" and believes that if you apply what you will learn at this session, you will net real business results.


 

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International Association of Reservation Executives
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Phone 303-694-4728       Fax 303-694-4869      iare@assnoffice.com

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Last edit 08/28/09