Purpose of
the Awards
In today’s rapidly changing business environment, the reservation centers in our organization have become more important than ever in companies’ strategic relationships with customers. Whether we are making reservations, responding to email inquiries, or resolving customer complaints, our customers form their first impression of our companies by the way we deliver these services. As our businesses have changed, we have evolved from being reservation centers to call centers to customer contact centers. Our employees may be called
reservation agents, sales representatives, customer service representatives, or customer relationship managers. Whatever they call us, we are a vital link in our companies’ relationship with their most important asset: our customers!
The IARE Excellence Awards are presented each year to
those who have exceeded expectations in the areas of job
performance, team development, customer service, and even
community service. Past award winners have often been
represented by the individual who always rises to the occasion
when needed, placing their personal time second to the needs of
the call center. However, they have also been the ones who work
quietly behind the scenes to ensure a successful operation and
without whom the enterprise would suffer. Past winners have been
long-term industry veterans, as well as fresh-out-of-school
"rookies." If a member of your team can be defined
using terms like outstanding, extraordinary, selfless, dedicated
and excellent example for others then they fit the mold for the
IARE Excellence Awards.
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Process and
Criteria
Nominations
are submitted from IARE member contact centers and nominees are
judged by the IARE Awards Committee on how they have exceeded
expectations in their role and performed in an extraordinary
manner deserving of recognition.
Employees must be
nominated via
the On-Line Nomination Form.
A center may submit no more than one nomination within each category.
The supervisor for each award winner will be notified in late March, so the
company can make arrangements for each winner to attend IARE's Annual
Conference.
Award
recipients are invited to receive their awards in person with a complimentary registration to attend
the IARE Annual Conference held during the year they are
nominated. They are also given an award trophy and a prize check
for $200.
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Award Categories
The categories for the awards are:
Manager Excellence Award...for those who manage a department or a function at a strategic level
Supervisor Excellence Award...for those who have direct responsibility for a team of employees
Staff Excellence Award...for those in an administrative or support
role
Representative Excellence Award...for those who deal directly with the customer in a sales or service capacity
IARE Spirit Award... for those who have served on an IARE Committee
and displayed the highest level of IARE support and
spirit
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Questions?
Please contact the IARE Awards
Committee:
Committee Chair
Tracy Gaudette
Coast Hotels
t.gaudette@coasthotels.com
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Past IARE Excellence Award Winners
IARE 2007
Excellence Award Winners
IARE
Manager Excellence Award
Perry Kendall
General Manager, Global Reservations
Delta Hotels, Fredericton, Nebr.
IARE
Supervisor Excellence Award
Mary Galles
Corporate Guest Relations Supervisor
Omni Hotels, Omaha, Nebr.
IARE
Staff Member Excellence Award
Michael McWilliams
Sales & Development
Supervisor
Carlson Hospitality Worldwide, Omaha, Nebr.
IARE
Representative Excellence Award
Greg Shallenberger
Reservations
Sales Associate
Omni Hotels, Omaha, Nebr.
IARE 2006
Excellence Award Winners
IARE
Manager Excellence Award
Vicky Willis-Koziol
Director of Operations,
Omni Hotels Reservations Center
IARE
Supervisor Excellence Award
Holly Stanley
Scheduling Supervisor,
Best Western International
IARE
Staff Member Excellence Award
Todd Morse
Operations Analyst,
Hyatt Hotels & Resorts
IARE
Representative Excellence Award
Gloria Torres
Reservation Agent,
Central Reservations,
Walt Disney Travel
IARE
Spirit Award
Denise Pullen
Assistant Director of
Operations
Hyatt Hotels & Resorts
IARE 2005
Excellence Award Winners
IARE
Manager Excellence Award
Mona Adams
Manager,
Best Western
International
IARE
Supervisor Excellence Award
Lia Larson
Operations
Supervisor,
Radisson Seven Seas Cruises
IARE
Staff Member Excellence Award
John Dobrotka
Systems Analyst,
Wyndham International
IARE
Representative Excellence Award
Julie DeSaye
Sales Representative,
Choice Hotels International
IARE
Spirit Award
Tricia Wisehart
Senior Director,
Reservation Development and Performance
Hertz Corporation
IARE 2004
Excellence Award Winners
IARE
Manager Excellence Award
Shirley Bentley
Director, Sales and Training
Wyndham International,
Irving, Texas USA
IARE
Supervisor Excellence Award
Beverly Al-Masri
Training Specialist,
Marriott Reservation Center, Omaha, Nebraska USA
IARE
Staff Member Excellence Award
Lonnie Epp
Travel Agency Service
Representative,
Marriott Reservation Center, Omaha, Nebraska USA
IARE
Representative Excellence Award
Alma Traub
Reservation Sales
Associate,
Vanguard Car Rental, Goose Creek, South Carolina USA
IARE
Spirit Award
Penny Horan
Manager of Reservation
Services,
Carlson Hospitality Worldwide, Omaha, Nebraska USA
IARE 2003
Excellence Award Winners
IARE
Manager Excellence Award
Julie Wood Downey
Reservations Sales Manager
Hilton Reservations
Worldwide, Tampa, Florida USA
IARE Supervisor
Excellence Award
Susan Stone
Sales and Development
Supervisor,
Carlson Hospitality Worldwide, Omaha, Nebraska USA
IARE
Staff Member Excellence Award
Rebecca Gentry
Training Coordinator,
Wyndham International Central Reservations Office, Irving, Texas
USA
IARE
Representative Excellence Award
Annette Bey
Reservation Sales
Associate,
Marriott Reservation Center, Omaha Nebraska USA
IARE 2002
Excellence Award Winners
IARE Manager Excellence Award
Heather Caldwell
Smoky Mountain Resorts
IARE Supervisor
Excellence Award
Dana Schiffner
Marriott
Worldwide Reservations
IARE Support
Staff Excellence Award
Andrew Sellner
Utell, A
Pegasus Solutions Company
IARE Representative
Excellence Award
Julie Yeshnowski
Marriott
Worldwide Reservations
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