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Issue 10, February
28, 2001 A special e-mail newsletter of the International Association of Reservation Executives. IN THIS ISSUE: * President's Message President's
Message Boots, I need to get some boots. A hat, A Stetson with a Bull Riders brim! Round ‘em up, move ‘em out, and git along lil’ doggies. Yes, the motif is Western, and you should indeed watch your mail for the registration information on this year’s IARE Conference. The Board has thoroughly enjoyed putting it together for you. We believe that the agenda and the topics will pique your interest and the entertainment will delight you. Myself, I’m planning to golf (for the second time in my life) as a "Designated Putter." Not too much harm in that! The Board has also been focusing in areas other than Conference. A successful audit of our financial records was recently completed. Time has been spent in the creation of a budget plan for this year, and we have agreed upon a membership growth objective to meet the plan. The Membership Committee is pleased to report that the number of members now exceeds 140, showing excellent year-over-year growth. If you are interested in becoming a Board member, please visit our web site and complete a Board Nomination form. Even if you don’t wish to be on the board, but would like to participate more fully, we have numerous committee openings available for next year. Don’t forget to complete the forms for nominating your candidates for the IARE Excellence Awards. Your company’s Managers, Supervisors, Support Staff and Agents are all potential winners. Prizes include cash, a trophy... Imagine -- it could be a picture of one of your team members posted on the web site! Warmest Regards, and see you in May!
IARE 2001 Conference The IARE's 16th Annual Conference and Exhibition May 5 to 9, 2001 Mountain Shadows Resort & Golf Club Scottsdale, Arizona U.S.A. Registration brochures will be in the mail to you within the week. In the meantime check-out the IARE web site for the complete brochure and an on-line registration form!Click on the link below and register
TODAY! W hat does IARE Conference mean for YOU?We asked some of our Board members to give us a candid response to what IARE and the Annual Conference means to them…. "Learning from others, our members and vendors, is the major
benefit that I derive from the annual IARE conference. I always leave
with new ideas for enhancement as well as cost saving measures. It is
a rare opportunity to discuss options with people who know exactly
what you are attempting to achieve, and the associated
implications." "I have been coming to this event for the past nine years. I have listened to great speakers and found myself challenged by workshop leaders. I have had some of my very values tested. I have listened to peers give their opinions and approaches to our complex problems. I have had my management style tested and even changed. Lastly, I have gained relationships that have lasted for years in the very industry that puts food on my table." I look forward to seeing you there! "The IARE gives me a place to learn from other call center
professionals in the industry. I can benchmark ways we do things, get
hints as to emerging technologies, and generate new ideas to help my
business. At the annual conference I can 'shop' the latest and
greatest in call center support and technology from a variety of
vendors. And best of all, I can network with great people across the
country!" What does the IARE Conference mean for YOU? Please share your experiences and comments! IARE
Golf Tournament Wait a minute? We have something special for our non-golfers as well. Have you ever been to a miniature golf course with your kids, put a putter in your hands and sunk a 40 foot putt? Then you have qualified for the fourth position on each team. That’s right! We will have three person teams of golfers and a designated putter for each team. This gives you a chance to participate in the outing and work on many skills. There is the skill of navigating a cart through desert territory – the skill of balancing a hot dog and a cool one at the same time – the skill of lining up a putt for birdie – the skill of inter-acting with fellow IARE members – you get the picture! IEX is a proud to sponsor this exciting event at the newest course in Scottsdale. We will have tee times starting at 8am and have slots for 30 golfers and 10 putters. There will be special prizes for the closest to the pin – longest drive and yes longest putt. At the end of the round we will have a BBQ on the patio of the clubhouse. So don’t waste any time signing up for this great event – slots will go fast!!! IARE 2001
Excellence Awards
The IARE Excellence Awards were created to allow us to recognize outstanding individuals who contribute to the success of the call centers in our organization and drive the success of our companies. The four categories for the awards are: Manager of Excellence Award; Supervisor Excellence Award; Staff Excellence Award and Representative Excellence Award. The nominees in these categories will be judged on how they have exceeded expectations in their role and how they have performed in an extraordinary manner deserving of recognition. As a special incentive to reward and recognize these outstanding individuals, this year IARE will notify Award Winners in advance and invite them to attend the Conference to accept their award in person. IARE will waive the Conference registration fee for these individuals; we ask that you plan accordingly to cover expenses for their travel and accommodations. There is no time like the present to recognize those exceptional employees within your organization! Details and nomination forms are available on our web site at http://www.iare.com/awards.html. Please Don't Delay… Award Nominations must be received no later than March 15, 2001 Member Tip… Roll Out The Red Carpet! New ideas and fresh approaches to everyday life in a call center is what we are all here for! It didn’t seem like much at the time -- we were sitting in one of the center meetings about four years ago and the discussion was on retention and motivation. A fellow manager from another call center talked about many different ideas they have tried over the past year. A light bulb went off in our head and a new tradition began! This past week we celebrated our third year of hosting an in-office activity that celebrates the sales accomplishments of the previous year! We supply name badges for everyone with the saying "I made a difference and helped contribute" and we list the total revenue amount produced by the entire reservations staff. We decorate the sales floor with multi-colored balloons. All the Sales & Development Supervisors dress in black-and-white as waiters and work a concession area with sodas and snacks. We throw around play money on the sales floor and have a great time. There is a bulletin board up with everyone’s individual total revenue for the year with many photo snapshots. We have more than 250 sales representatives and we want them to know that everyone makes it happen! The best part of the day is when a limousine pulls up with the red carpet rolled out and the top twelve overall performers go for a ride and out to lunch with the management staff. These twelve people in just one of our reservations office accounted for more than $35,000,000 in total revenue last year! They talk about this part for months into the future! All of this started from just a networking session at the IARE Conference in Salt Lake City. I know this has made a difference to our operation, just imagine what the IARE Annual Conference can do for you!Are you ready
to register NOW? http://www.iare.com/Conference/annual.html What's New on the IARE Members Only Section… A list of IARE Members as of December 31, 2000 is now available for download in Excel format. Forgot the user name and password?
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© 2001 -- International Association of Reservation Executives --
All rights reserved.
Last Edit 12/02/02