Save the dates!  *  May 4-8, 2002  *  IARE 17th Annual Conference & Exhibition  *  Charleston, South Carolina U.S.A.

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 Issue 14, December 19, 2001
 A special e-mail newsletter of the International Association of Reservation Executives.

Please visit us on-line at http://www.iare.com

SEASON'S GREETINGS!

IN THIS ISSUE

PRESIDENT'S MESSAGE     Back to top
 As I reflect upon the last year, I notice that 2001 has been a year of change and uncertainty. The travel and hospitality industry has experienced major economic difficulties, many resulting in employee lay-offs, call center closings, and other significant measures.

On September 11th, we all watched with disbelief and fear the shocking pictures from New York, Washington, DC, and Pennsylvania, and we wondered about the eventual impact this would have on our businesses.

Then, economists reported in late October what we already knew the United States was in a recession.

The bad news/good news is that time heals and recessions eventually end. In the meantime, we must look forward with optimism and learn to appreciate and savor the successes.

We must recognize and praise the courage of our colleagues and employees, past and present, who have left an indelible mark on our professional and personal lives. We must acknowledge the difficult decisions made by company leaders because we, too, have been faced with difficult situations. And above all, we must be courageous in our outlook for the future.

So, what does 2002 hold in store for IARE and the travel/hospitality industry? No one knows for sure, but here is my New Year's wish for you…

May your telephones start ringing off the hook beginning January 2.

That, as the New Year begins, so will interest in travel, both leisure and corporate.

That air travel begins its recovery and airlines continue to add flights.

And, as the airlines and Wall Street recover, so does the nation.

Best wishes to you all for a remarkable holiday and a prosperous New Year!

Kate Wolfe


MEMBERSHIP RENEWALS     Back to top

As a new year approaches, we want to say THANK YOU for your support of the IARE. We hope that you have found value in IARE Membership and that you will continue to support the Travel and Hospitality Call Center industry through your investment in this association.

By now you should have received by email your DUES RENEWAL statement for calendar year 2002. Membership Dues will remain the same as last year

PRINCIPAL Member dues is based on the total number of reservation center employees in the corporate entity

Small (1 to 35 staff) -- $150 U.S. per year
Medium (36 to 100) -- $200 U.S. per year
Large (101 to 250) -- $300 U.S. per year
Mega (251 or more) -- $400 U.S. per year

Annual dues for ASSOCIATED CENTER Members (affiliated through common ownership with a Principal Member) is 50% of the dues amount paid by the Principal Member.

Dues for ALLIED Members (who provide goods or services to travel/hospitality call centers) is $300 per year.

Some of the benefits of IARE Membership include

  • Advance registration opportunity and discounted fees to attend the IARE Annual Conference
  • The IAR E-News newsletter
  • Access to the IARE web site’s exclusive Members Only Section with On-line Membership Directory
  • Opportunity to participate in IARE Member Surveys and access to published survey results

Please renew your membership no later than January 30th to ensure you continue to receive information about the upcoming IARE Conference and other offerings.

IARE 2002 CONFERENCE    Back to top

Navigating CHANGE is the theme of IARE’s 17th Annual Conference & Exhibition to be held Sunday, May 5 through Wednesday, May 8, 2002 at the Radisson Charleston Hotel in historic Charleston, South Carolina, U.S.A.

Registration forms will be available on the IARE web site in February, but here’s what you should do NOW...

  • Check the IARE 2002 Conference schedule on the web site
  • Mark your calendar and schedule your staff to cover those days while you’re away from the call center
  • Budget for your registration fees -- IARE member fees will be $450 per person until April 1, 2002
  • Book your hotel reservation at the Radisson Charleston Hotel. Special IARE group rates are $100 single/double which includes daily complimentary breakfast buffet in the hotel restaurant -- this is an excellent value! Call the hotel directly at (800) 968-3569 or (843) 723-3000 before April 4, 2002.
  • Start planning your travel to Charleston, South Carolina

This year’s Conference will feature:

  • A Sunday night teambuilding event and dinner
  • Call Center Forums to share ideas and tips with center managers and executives from around the world
  • Workshops on practical topics and industry trends, geared for the new manager to the experienced executive
  • Supplier Showcase featuring the latest in state-of-the-art products and services designed for your call center
  • Opportunity to visit local call centers to see their operations

So start planning NOW...and we'll see you in Charleston!


Scenes from IARE 2001 Annual Conference & Exhibition in Scottsdale, Arizona
 http//www.iare.com/Conference/photo_1.htm

2002 EXCELLENCE AWARDS    Back to top
by Mark Dickson, Chair, IARE Awards Committee

As the Planning Committee makes the final preparations for our 2002 Conference in Charleston, South Carolina, it is time to begin submitting the names of your team members who qualify for the 2002 IARE Excellence Awards.

The awards will be given in four categories

  • Manager Excellence Award -- for those who manage a department or a function at a strategic level
  • Supervisor Excellence Award -- for those who have direct responsibility for a team of employees
  • Staff Excellence Award -- for those in an administrative or support role
  • Representative Excellence Award -- for those who deal directly with the customer in a sales or service capacity

The IARE Excellence Awards are presented each year to those who have exceeded expectations in the areas of job performance, team development, customer service, and even community service. Past award winners have often been represented by the individual who always rises to the occasion when needed, placing their personal time second to the needs of the call center. However, they have also been the ones who work quietly behind the scenes to ensure a successful operation and without whom the enterprise would suffer. Past winners have been long-term industry veterans, as well as fresh-out-of-school "rookies." If a member of your team can be defined using terms like outstanding, extraordinary, selfless, dedicated and excellent example for others then they fit the mold for the 2002 IARE Excellence Awards.

Please do not delay in submitting an Awards Nomination for your deserving team members! Details and nomination forms are available on the IARE web site at:

http//www.iare.com/awards.html

A center may not submit more than one nomination within each category. Nomination forms must be received by March 29, 2002. The winners will be announced at the IARE Annual Conference, May 5-8, 2002 in Charleston, SC.

FOR MEMBERS ONLY    Back to top

Check-out IARE’s Membership Directory in the Members Only section of the IARE web site. http//www.iare.com/

Enjoy this convenient 24/7 access to more than 114 IARE Principal and Associate call center members and Allied partners from around the world.

Please remember, the Members Only section of the IARE web site is designed as a valuable member benefit and is limited to only current IARE Members through a User Name and Password.

*  *  *  *  *  *  *  *  *  *
 Watch for the next issue of IAR E-News in February 2002.

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IARE Members Only Section…

Forgot the user name and password?
 Please email us at  iare@assnoffice.com

 

 

Archives:

E-News, Last Issue: September, 2001

E-News: June, 2001

E-News: April, 2001

E-News: February, 2001

E-News, December 2000

A Day in the Life of a Reservation Executive.

Telcom Bill Auditing Procedures.

Setting Superior Standards for Your Monitoring Program


Resources and Links:

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In our business, there is so much to know
and so little time to learn it. 
 Change is our constant and relentless companion. 
The distance between us has vanished thanks 
to technology. IARE provides us with the 
network for sharing ideas, learning and 
staying ahead of the curve.
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International Association of Reservation Executives
7853 East Arapahoe Court #2100  Englewood, Colorado 80112-1361 U.S.A.
Phone (303) 694-4728    Fax (303) 694-4869
 iare@assnoffice.com

 © 2002 -- International Association of Reservation Executives -- All rights reserved.
Last Edit 10/10/03

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