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Happy Holidays!

IN THIS ISSUE

• What's New With IARE?
• Benefits of IARE Membership
• IARE 2003 Conference
• Who are Your IAR E-News Readers?
• Members Only Section

What's New with IARE?     return to top

Southwest U.S. Regional Meeting

Looking for more opportunities to network with others in your industry? IARE Regional Meetings offer the perfect opportunity to learn more about your business and to gather ideas and solutions to help to deal with some of our industry challenges. Here is your chance to learn from the best!

The next regional meeting will take place on Thursday, January 30, 2003, hosted by the Best Western International Operations Center in Phoenix, Arizona. Lunch will be hosted by Predictive Index and Steve Sheppard will share how the Predictive Index system can assist in hiring the best person for a specific job. Best Western began gathering profiles on applicants for the reservation sales agent applicants in March 2002. They will share how they are using the tool to hire individuals who will be successful in the position. 

The meeting promises to be interactive, informative and is a great opportunity for you to network with IARE members. Register Now and make plans to join us in Phoenix!

http://www.iare.com/regionalmeetings/regional_phoenix.html

Find out what happened at the two IARE Regional Meetings held in 2002:

IARE Midwest U.S. Regional Meeting
Thursday, August 1, 2002 at Carlson Hospitality Worldwide, Omaha, Nebraska

IARE Southeast U.S. Regional Meeting
Monday, October 21, 2002 at Continental Airlines Tampa Reservations Office, Tampa, Florida 

More Regional Meetings are being scheduled in 2003. The South Central U.S. will host a meeting in Dallas, Texas in March, 2003. Watch your email or visit the IARE web site for ongoing updates.

If you are interested in hosting or sponsoring an IARE Regional Meeting or have a specific subject to discuss at an upcoming meeting or, please contact the IARE office at iare@assnoffice.com.

Benefits of IARE Membership  return to top

As we close out 2002 and ring in the new year, it’s the right time to reflect upon what went well for us this year, what we have to learn from and what we have to look forward to in 2003. Included in that must be participation in IARE and the benefits associated by being an active member. Here’s a quick review:

The short list:

• Attend the IARE Annual Conference in Seattle, April 26-30, 2003. Learn the latest about issues and products new to the call center/reservations industry, make new contacts, benchmark with your true business partners, both formally and informally. Remember that the Association in itself or the Conference is not a third-party vendor trying to generate revenue by hosting an event – we are the event, the industry leaders, players, front runners.

• Only this not-for-profit group boasts a roster with such a wide scope of members and Conference participants, including Marriott, Starwood, Hyatt, ANC, Hertz, Continental, Six Continents, Hilton, Best Western, Accor, Choice, Carlson, Amtrak -- and the list goes on.

• Use the IARE web site to be briefed on current industry events, source contacts, and make inquiries to other members about your business issues. In addition, help your business partners by responding to their inquiries.

The other list (the real skinny on active participation):

• Join one of five committees in IARE to achieve your personal best. Assist our association in driving membership, exploring and expanding technology, furthering education, recognizing our top performers and creating a value-added annual conference. Learn, network, and of course, enhance your resume.

• Attend our Regional Meetings (to be held quarterly in 2003) and invite your staff members to attend. Subjects vary, based on request, and further enhance our industry learning, benchmarking, professional development and networking efforts.

• Consider serving in leadership position -- as a Board member or Board Affiliate  -- and contribute in a new way to a very powerful international organization. Expand your industry contacts to new levels.

These are just a few of the many important reasons why YOU should get involved in IARE in 2003.

It's a new year and time to renew your membership. Don't delay... RENEW NOW to ensure you stay updated and involved.

IARE 18th Annual Conference & Exhibition
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Looking Beyond Today:
Riding The Tides of Change

Saturday, April 26 through 
Wednesday, April 30, 2003

WestCoast Grand Hotel on Fifth Avenue (soon to become the)
Red Lion Hotel on Fifth Avenue
Downtown Seattle, Washington U.S.A.

http://www.iare.com/Conference/2003/general2003.htm

The IARE's Conference Planning Committee has announced exciting plans for the association's upcoming conference in Seattle!

IARE has teamed with BizFutures Consulting Company for a four-hour interactive session entitled, Beyond Customer Service. BizFutures consultants will address the important concepts of: An Opportunity to Make a Difference; Loving What You Do, Doing What You Love; and Creative Listening, and give you insider knowledge about how they helped to make Seattle's Pike Place Fish Market "world famous."

Another focal point at the IARE Conference is the Tuesday afternoon general session, The Power of Losing Control, featuring Joe Caruso. Joe was only 18 when he lost control of his life in a dramatic way -- he was diagnosed with an incurable cancer. He decided to commit whatever short time he had left to studying life and learning what he calls the simple, common, timeless, human truths. You will be inspired by Joe's amazing story about how he not only beat cancer, but how he has become one of the most respected authorities on human development and transformation thinking.

Conference workshops will focus on two panel discussions:

Balancing Performance & Cost will feature a panel of key executives from the car rental, airline and hotel segments who will discuss how they juggle these two critical issues. 

E-Learning Concepts in the Travel Call Center Environment: 60 Ideas in 60 Minutes
In this workshop, a panel of industry experts will be faced with the one-minute challenge: Give us a concept, an idea or thought pertaining to e-learning best practices in the call center environment within 60 seconds! Whether e-learning already exists in your call center or you're just beginning to consider this option, you will find yourself armed with exciting tips, helpful hints and creative ideas to energize your training program.

A new feature to be introduced at the 2003 Conference is IARE Discussion Groups. Distinct from Call Center Forums, these facilitated sessions to allow members to share ideas and discuss trends in the specific areas of Customer Service, Attendance & Incentives, and Human Resources.

Other key functions of the Conference include:

• Facilitated Call Center Forums to address significant issues based on call center size
• Tours of local call centers
• Fun teambuilding and social activities
• Supplier Showcase to see and compare the latest products and services for the travel and hospitality industry

The Red Lion Hotel on Fifth Avenue is centrally located in downtown Seattle, close to shopping and restaurants, with easy access to the Monorail to Seattle Center and a few blocks walking distance from Pike Place Market. The hotel is offering specially discounted group rates of $130 single/double for IARE conference participants.

Conference information and an On-line Registration Form is available on IARE's web site at:

http://www.iare.com/Conference/2003/general2003.htm

The Conference promises to be one of the best yet. So please… mark your calendars NOW and start making plans to attend!

See you in Seattle!

Who are Your IAR E-News Readers? return to top

The IARE-News is currently emailed to the designated Principal and Associate member representatives for each participating member organization. 

Other individuals who are employed by IARE member firms may participate on IARE committees and these individuals may also subscribe to the IAR E-News. Please report additional subscribers to iare@assnoffice.com.

IARE Members Only Section   return to top

Bulletin Board Makes It Easy to Exchange Information

Want an easy way to exchange requests for information electronically with members? Now you can through IARE’s on-line Bulletin Board!

The Bulletin Board was designed to allow IARE members to solicit input and share ideas with other members through our web site.

To access the Bulletin Board, simply log-on to the Members Only section of the IARE web site and click on Bulletin Board. Your statement or inquiry will be posted immediately and remain there for approximately 60 days. IARE will send periodic email reminders to alert you when new messages are posted. Eventually, we hope that you will use this resource frequently to ask questions and exchange ideas.

We hope you enjoy this benefit of IARE membership!

Updating the Primary and Associate Member List

Have you visited our On-Line Membership Directory lately? Please take a minute to verify your directory listing and report changes via email to the IARE office. The directory is updated every 6-8 weeks.

IARE Members Only Section…
Forgot your user name and password?
Please email us at  iare@assnoffice.com

Password Changes in Store!

With the passing of another year, so is
your IARE user name and password.

When you renew your membership, IARE will issue 
a new user name and password to access the 
Members Only section of the web site.

Be sure to watch for this email and make a note 
of the new access information.

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Archives:

E-News: October, 2002

E-News: July, 2002

E-News: March, 2002

E-News: December, 2001

E-News: September, 2001

E-News: June, 2001

E-News: April, 2001

E-News: February, 2001

E-News, December 2000

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