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4:00 to 5:00 p.m. Eastern Time
3:00 to 4:00 p.m. Central Time
2:00 to 3:00 p.m. Mountain Time
1:00 to 2:00 p.m. Pacific Time
Presented By:
Alan Liu
Director
Hilton
Reservations Worldwide
Tampa, Florida,
U.S.A.
Considering Collecting Automated Customer
Feedback?
Hilton Reservations
Worldwide will discuss best practices in collecting
automated customer feedback.
In today’s
world of technology we are often invited to attend free Webinars
sponsored by companies who sell/support the topic in one fashion or
another. Have you ever heard the phrase, “There’s no such thing as a free
puppy?" At the very least you will continue to receive e-mails from
these companies.
An IARE
Webinar covers a relevant industry topic, speakers are generally members
(or affiliated members), sharing their best practice, purpose for
implementation and the effect to their business. Most organizations
want to know “WHO” is doing something and “WHY” are they doing it as
part of their decision making process.
In this session, you will hear proven
strategies to:
The session will also
feature an interactive voice Q&A session for benchmarking with
participants.
About the Presenter
Alan Liu
joined Hilton Reservations &
Customer Care in March of 2003 as the Director of Hazleton, PA contact
center. After three years he assumed the leadership role of the Tampa
office, a 700-person contact center with multiple specialty desks
including overseas calls and a growing Work at Home operation. Prior to
joining Hilton, Alan has held leadership positions with Marriott Hotel
International, Radisson Hotels International, Matrixx Marketing, West
Teleservices, and AIG; giving him 30 years industry experience that
includes multi center and international operations.
How
It Works
Complete and return the Registration Form for your
company no
later than Friday, July 13th.
Registered locations will be sent an email confirmation on Monday,
July 16th, with audio dial-in information, passcode and a web
link to access the handout materials and/or resources.
On
the day of the conference, simply join the call by dialing the toll-free
number, giving your company name and passcode and log in to the handout
materials. Gather your staff and
listen via speakerphone to the presentation, follow along with the
handouts and participate in live, interactive Q&A.
PLEASE
NOTE:
Registration
fees are based on each dial-in connection; multiple call-ins from your
company will be charged accordingly.
Save time and travel
costs and include all staff members who will benefit from this timely
topic!
- IARE
Member Company – $99 per audio line
- Non-Member
Company – $149 per audio line
This
fee includes one audio connection. Additional fees will be charged if
there are multiple dial-ins. Written requests for refunds received on or
before
Friday, July 13, 2007, will receive a 50% refund less a $30
processing fee. Fees are non-refundable after this date. There are no
refunds for no-shows.
Please complete the
Secure
On-line Registration Form and submit your registration
electronically to IARE.
A confirmation with dialing information
and handout materials will be emailed to all registered contacts on
Monday, July 16th.
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