iare Annual Conference Agenda
 

Sunday, September 23, 2018

4:00 pm to 5:30 pm

5:00 pm

5:45 pm – 9:30 pm

Registration

Newcomer’s Reception

Networking Kick-off “Texas Style” @ Buckhorn Saloon
Grab a cool drink, a plate of food and meet your colleagues

Monday, September 24, 2018

8:30 am – 9:30 am

Registration Open

9:30 am – 10:30 am

Buffet Breakfast, Welcome and Sponsor Introductions

Keynote:  The MAGIC of Success

Zane Gray

10:30 am – 10:45 am

Stretch Break

10:45 am – 11:30 am

 


Concurrent Next Practice Sessions:

  • Coaching the Coach – Julie Lovendahl, IHG (Group A)
  • 3 Things You Need to Know to Get Social Care Right in 2019 - Kymberlaine Banks (Group B)

11:35 am – 12:15 pm

 


Concurrent Next Practice Sessions:

  • Coaching the Coach – Julie Lovendahl, IHG (Group B)
  • 3 Things You Need To Know to Get Social Care Right in 2019 - Kymberlaine Banks (Group A)

12:15 pm – 1:15 pm

 

Lunch

 

1:15 pm – 2:05 pm

Benchmark Survey & Topics that Matter!

2:05 pm – 3:00 pm


Sponsor Showcase (Group A)

Hack-a-thon (Group B)

3:00 pm – 4:00 pm


Sponsor Showcase (Group B)

Hack-a-thon (Group A)

4:00 pm – 5:00 pm

Drum Cafe

5:00 pm – 6:30 pm

Networking Reception

 

 8:15 am - 9:00 am

Buffet Breakfast

9:00 am – 10:00 am

 

Keynote: So, You Really Like Working with People-Four Principals of Hospitality Excellence

Doug Kennedy

 

10:00 am – 12:00 pm

Large Center Networking Forum (more than 100 associates)

Small Center Networking Forum (less than 100 associates)

12:00 pm – 1:00 pm

Buffet Lunch & Annual Business Meeting

 1:00 pm – 2:00 pm

2:00 pm - 3:00 pm

  • The Future of Guest Care:  How AI, Omnichannel and Personalization will Lead to Better Experiences - Jay Wolcott, Interactions
     
  • Customer Experience Management: The Importance of Journey Mapping - John Donaldson, Intelenet Global, Scott Quigley, Apple Leisure Group & Noam Roth, Holland America

3:00 pm - 3:15 pm

 

3:30 pm

Break – drop stuff & change

 

Innovation Lab experience

5:00 pm – 6:30 pm

Networking Reception

Wednesday, September 26, 2018

8:15 am - 9:00 am

Buffet Breakfast

9:00 am – 10:00 am

 

Keynote: Engagement of Remote, Millennials & More!

Ryan Jenkins

 

10:00 am – 12:00 pm

Engaging A Virtual Workforce - Panel Discussion

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