Contact:  Kory Laszewski   Kory.Laszewski@telusinternational.com

TELUS International (NYSE: TIXT, TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. Learn more at: telusinternational.com.   

 

 

 


Contact:  Toby March   Toby.March@wns.com

WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. We combine deep industry knowledge with technology and analytics expertise to co-create innovative, digitally led transformational solutions with over 380 clients across various industries. Our comprehensive suite of BPM solutions includes finance and accounting, procurement, customer experience and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client.

WNS is a leader in travel and hospitality and we collaborate with 50+ global clients, including airlines, travel management companies, hotels and car rental companies. We leverage 9000+ specialists, 20+ proprietary tools and our digital capabilities to unlock efficiencies across cargo, revenue accounting, booking, refunds and cancellations. Our integrated solutions and re-imagined operating models arrest revenue leakage, minimize costs, boost growth, unlock new opportunities and drive superior customer experience. Our extensive capabilities and solutions have earned us industry-wide recognition, including #1 ranking in HFS’ Top 10 for Travel, Hospitality and Logistics and ‘Leader’ positioning in NelsonHall’s NEAT for Customer Experience Services in Travel, Transport and Hospitality

 


 

Contact:  Christian Erickson   cerickson@copc.com

COPC Inc. provides consulting, training, certification, benchmarkingand research for operations that support the customer experience. The company created the COPC Standards, a collection of performance management systems for customer experience operations, customer experience management, vendor management and procurement. Founded in 1996, COPC Inc. began by helping call centers improve their performance. Today, the company is an innovative global leader that empowers organizations to optimize operations for the delivery of a superior service journey. COPC Inc. is headquartered in Winter Park, FL, U.S. and with operations in Europe, Middle East, Africa, Asia Pacific, Latin America, India and Japan. www.copc.com
 

Contact:  Stuart Discount  Stuart.discount@impactsourcingcx.com

Impact SourcingCX assists US companies in selecting the right Business Process Outsourcing (BPO) global location and partner.  Impact SourcingCX provides a network of vetted BPOs in strategic locations, and we introduce our clients who meet the company’s specific, requirements, experience, culture, and social impact strategies. Industries served: travel (hotel, airlines, transportation), technology, finance, cable and retail.

 

Contact Eric Hope  erich@thelanguagegroup.com

The Language Group enables travel and hospitality contact centers to connect with confidence to their multilingual guests in any language, 24 hours a day.  We provide language interpretation by phone and video, and translate print and electronic customer communication in any format.  The Language Group also offers fluency assessments to test and confirm the non-English language and customer service skills of bilingual agents.

 

“LIT” – The Language Group’s secure, online Language Intelligence Tool – provides real time insight to elevate contact center operations.  From trend analysis and forecasting, to cost allocation and workforce management optimization, LIT reduces administrative burden and boosts efficiency, enabling your organization to build more meaningful and profitable global relationships.  LIT and The Language Group – connect with confidence!

 

 

Contact Derek Brosseau  derek.brosseau@centrical.com

 

Centrical provides an employee-centric success platform that holistically navigates employees, turn-by-turn, to success. Using actionable KPIs, deep gamification, personalized microlearning, collaboration tools, and augmented coaching, Centrical puts the employee at the center of business success. With Centrical, employees succeed and grow, and businesses perform their best. Founded in 2013, Centrical serves a diverse client base comprised predominantly of global fortune 500 companies. Our platform is deployed worldwide and used by hundreds of thousands of employees. At Centrical, our people are driven by innovation and passionate about unlocking employee potential. Through a culture that’s encouraging, collaborative, and inclusive, we provide daily opportunities to excel. Centrical operates globally with offices in New York, Dallas, London, Melbourne, Brazil and Israel.

 

 

 

Contact:  Chris Guthrie   cguthrie@interactions.com

 

Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, omnichannel customer care, Interactions is delivering unprecedented improvements in the customer experience and significant cost savings for some of the largest brands in the world. 

Founded in 2004, Interactions is headquartered in Franklin, Massachusetts with additional offices worldwide. For more information, visit www.interactions.com/industries/travel-and-hospitality/

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