IARE is a non-profit organization dedicated to serving contact center professionals in the travel industry

We place a high value on providing meaningful networking opportunities and actionable content because IARE events must always be more than worth your time. 

The International Association of Reservation Executives (IARE) was founded in 1985 by a group of hotel reservation center managers who wanted to exchange ideas and best practices with their peers. In 1993, IARE’s members voted to expand to include representatives from call centers across the travel industry—including airlines, car rentals, cruise lines, riverboats, individual hotels and city convention and visitor bureaus.

Our mission is to continue fostering connections throughout the travel industry by:

  • Facilitating professional development
  • Creating opportunities for mutually beneficial networking and peer relationships
  • Building awareness of operating techniques, products, and services that can help your team contact center run more smoothly

Join these global industry leaders

Sign up today to get instant access to all member services—including our member resources, the best place to get peer-to-peer insights on whatever challenges you’re facing right now.



BWH Hotel Group - Milan
Brittain Resort Management
Delaware North Park Services -- Florida
Delaware North Park Services - New York
Drury Hotels
Hershey Entertainment & Resorts

Hilton Reservations & Customer Care
Hyatt Hotels & Resorts
IGT Solutions
Marcus Hotels
Miraval Resorts
Omni Hotels
Outrigger Hospitality
Paramount Hospitality

Paramount Hospitality
Radisson Hotel Group
Red Roof Inns
Royal Resorts
Telus International
Vacation Myrtle Beach
Vail Resorts, Inc.
Xanterra Parks & Resorts


Board of Directors

Board President
Michelle Lord

Past President
Natalie Baumhover
Hyatt Hotels & Resorts

Board Member
Scott Wright
IGT Solutions

Vice President
Anita Travis
Outrigger Hotels

Board Member
Darrin Briggs

Board Member
Michael McWilliams
Radisson Hotels Americas

Board Member
Megan Becker




Board Affiliates

Board Affiliates offer input and feedback to the Board of Directors and participate in planning and executing IARE conference and symposiums. 

Kevin Shaughnessy, IGT Solutions
Phoebe Elkins, Hilton
Angela Meyers, Hershey

Serena Schmitz, Radisson Hotels
Kory Laszewski, Telus International




Membership Director, Ronda Trog

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