IARE is a non-profit organization dedicated to serving contact center professionals in the travel industry

We place a high value on providing meaningful networking opportunities and actionable content because IARE events must always be more than worth your time. 

The International Association of Reservation Executives (IARE) was founded in 1985 by a group of hotel reservation center managers who wanted to exchange ideas and best practices with their peers. In 1993, IARE’s members voted to expand to include representatives from call centers across the travel industry—including airlines, car rentals, cruise lines, riverboats, individual hotels and city convention and visitor bureaus.

Our mission is to continue fostering connections throughout the travel industry by:

  • Facilitating professional development
  • Creating opportunities for mutually beneficial networking and peer relationships
  • Building awareness of operating techniques, products, and services that can help your team contact center run more smoothly


Accor Hotels
Advantage Reserve
Arise Virtual Solutions
Best Western Hotels & Resorts
Best Western Hotels & Resorts, Italy
Brittain Resort Management
Customer Contact Channels
Delaware North Park Services
Drury Hotels
Extended Stay America
Hershey Entertainment & Resorts

Hilton Reservations & Customer Care
Hyatt Hotels & Resorts
Hyatt International Corporation
Hyatt Services GmbH/Worldwide Res.
IGT Solutions
Marriott Hotels & Resorts
Omni Hotels
The Otesaga Hotel
Outrigger Hospitality
Paramount Hospitality

Radisson Hotel Group
Red Roof Inns
Royal Resorts
Skytop Lodge
Snowfly Incentives
Sutherland Global Services
Teleperformance D.I.B.S.
Upstream Works
Vacation Myrtle Beach
Vail Resorts, Inc.
Xanterra Parks & Resorts



Join these global industry leaders

Sign up today to get instant access to all member services—including our discussion forum, the best place to get peer-to-peer insights on whatever challenges you’re facing right now.

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Board of Directors

Board President
Angela Meyers
Hershey Entertainment & Resorts

Roy Quenneville
Best Western Hotels & Resorts

Board Member
Kevin Shaughnessey
InterGlobe Technologies

Vice President
Michelle Lord
Accor Hotels

Past President
Julie Silbar
Hilton Hotels & Resorts

Board Member
Veronica Armstrong

Natalie Baumhover
Hyatt Hotels & Resorts

Board Member
Scott Wright

Board Member
Nicole Munn
Omni Hotels


Board Affiliates

Board Affiliates offer input and feedback to the Board of Directors and participate in planning and executing IARE conference and symposiums. 

Denise Pullen, Hyatt Hotels & Resorts
Darrin Briggs, Snowfly
Brandon Beeken, Intradiem
Jean Adams, Hilton Hotels & Resorts
Paulette Hawkins, Omni Hotels

Stefanie Schaberg, Best Western Hotels & Resorts
Ben Wambaugh, Sea Island Reosrt
Julie Lovendahl, IHG
Lindsay LaPre, PetSmart
Jessica Grupposo, Interactions



Membership Director, Ronda Trog

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