Tuesday, April 30, 2019

8:30 a.m. - Registration Opens
9:00 a.m. - Welcome and Introductions
9:30 a.m. - Tabletop Benchmark Rotations
11:00 a.m.. - Lunch
12:00 p.m. - Tours of Contact Centers
5:00 p.m. - Networking Reception

Wednesday, May 1, 2019

9:00 a.m. - Benchmark discussions
10:30 a.m. - Break
10:45 a.m. - Continue Benchmark discussions
11:45 a.m. - Closing


Hyatt Place Downtown - Old Market

Situated in the heart of Omaha's Historic Old Market the hotel is located just steps away from restaurants, shops and galleries, in Omaha's most historic and colorful neighborhood.  

Rooms are available at the IARE rate of $149 and include the breakfast buffet each morning.  Rooms must be reserved by March 21 to ensure access to the IARE rate.  Call 1-888-492-8847 and ask for the IARE rate when booking. 

Located at 540 S. 12th Street, Omaha NE 68102
Telephone: 402-513-5500

Transportation to the hotel from the airport via Lyft or Uber is estimated at $15 or less.



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